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Update by user Jul 03, 2022
Despite several attempts, Independent Bank never contacted me and refused to work with me. It's clear that Independent Bank does not care about their customers...just robbing them of money.
Original review posted by user Jun 02, 2022
I am a retired disabled veteran living on a fixed income. I get less than $2000 to live on every month.
After paying bills I typically have $100 left for the month to live on and for gas to get to the VA hospital as I am a frequent visitor due to ongoing medical issues from my time in the service.
Regardless the past few months IB has charged me over $400 in insufficient funds fees and daily overdraft fees. March - May. I have been dealing with extra bills after a woman vandalized my vehicles and stole a bunch of my stuff. Also, I have been spending most of my time on the west side of the state where my fiancee lives on a farm with poor internet connectivity.
Also, for a few weeks I was VERY sick with covid. These issues and my ongoing medical issues from compound traumatic brain injuries and PTSD have made it impossible to keep good track of my finances.
I recently tried to get IB to refund me for the fees once my account was up to date (it took a couple of weeks because I have NO other source of income and my fiancee is also disabled living on a fixed income). Yet they said it "wasn't their fault" and only agreed to refund me $46 of the $418!
Charging unnecessary fees and taking money from a disabled vet, or anyone living on a fixed income, ESPECIALLY during this economy is just criminal! It should not even be legal.
Most banks practice lenency especially during the ongoing pandemic, yet IB has a history of overcharging their patron and not being reasonable. Over the past few months IB has taken a quarter of my VA Disability Benefits.
Not to mention the times that I had an overdraft fee were all times that I had money that was supposed to be deposited into my account and it ended up being later than expected.
User's recommendation: Avoid this bank all together unless you like working with crooks!
Monetary Loss: $418.
Preferred solution: Full refund.
Independent Bank Cons: Overcharges customers, Doesnt work with customers.
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