Independent Bank Phone Numbers and Emails

Toll-Free Number:

  • (888) 300-3193

Customer Service:

  • (989) 662-4403
    Auburn, Michigan
  • (989) 269-6471
    Auburn, Michigan
  • (989) 684-6021
    Bay City, Michigan
  • (989) 892-3511
    Bay City, Michigan
  • (616) 794-0600
    Belding, Michigan
  • (269) 763-9424
    Bellevue, Michigan
  • (248) 647-5900
    Beverly Hills, Michigan
  • (231) 796-5865
    Big Rapids, Michigan
  • (810) 819-8005
    Brighton, Michigan
  • (989) 673-5656
    Caro, Michigan
  • (989) 584-3118
    Carson City, Michigan
  • (989) 856-2225
    Caseville, Michigan
  • (989) 872-2105
    Cass City, Michigan
  • (616) 696-0050
    Cedar Springs, Michigan
  • (517) 543-4994
    Charlotte, Michigan
  • (800) 575-5534
  • (800) 530-3719
    TreasuryONE Support
  • (800) 355-0641

Investors/ Franchising:

  • (616) 527-5820
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How to Contact Independent Bank Customer Service?

Most Popular Number:

(888) 300-3193

What Is the Independent Bank Customer Service Phone Number?

The customer service Independent Bank phone number is 1-800-355-0641. You can reach out to this number for any banking inquiries or concerns. The customer service team is well-equipped to handle a variety of questions related to accounts, transactions, services, and more. Please have your account details ready for faster service. Reach the Independent Bank hours from 8:00 AM to 8:00 PM EST. Remember that on Saturdays, the support service is available only until 5:00 PM EST. On Sundays, the customer support department is closed.

Can I Contact Independent Bank Customer Support via the App?

Independent Bank customer service offers the ability to contact customer support directly. You can navigate to the "Contact Us" or "Help" section within the app. Here, there is an option to send a secure message detailing your issue or query. The customer support team typically responds within one business day. Remember, never share sensitive information like passwords through messages. The company provides a separate Independent Bank app “ONE Wallet Online Banking”. It's through this app that you can use the live chat feature. It's not available around the clock.

What Are Independent Bank Business Hours?

Independent Bank's general business hours are Monday through Friday, from 9:00 AM to 5:00 PM local time. However, hours can vary between branches and for different services. It's recommended to check the specific hours for your local branch online or by calling ahead. Please note that these hours are subject to change during holidays. When it comes to Independent Bank customer support, their working hours are longer. Typically, on non-weekend days, customer support operates until 8:00 in the evening. On Saturdays, it's until 5:00 in the evening.

What Is the Independent Bank Corporate Office Location?

The corporate office Bank Independent locations are at 5050 Poplar Avenue, Memphis, TN 38157. This location houses the bank's administrative and executive operations. Please note that normal banking services may not be available there. For branch services, it's best to visit a local Independent Bank branch. There you also can contact their Independent Bank customer support. Generally, the corporate office is used for the bank's internal administrative processes. They may also see you there to address customer issues that are not directly related to basic banking services. If you have significant problems that can only be resolved there, you may be referred to the main branch.

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Contact Information

Independent Bank Website:

Independent Bank Help Center:

Corporate Office Address:

Independent Bank
4200 East Beltline
Grand Rapids, Michigan 49525
United States

Other Info (opening hours):


Monday - Friday: 8:00am - 8:00pm

Saturday - Sunday: 8:00am - 6:00pm

Other Locations:

129 Lansing St. Charlotte,

Michigan 48813,

United States

404 Perry Ave., Suite A,

Big Rapids,

Michigan 49307,

United States

1004 W. Midland Road,


Michigan 48611,

United States

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