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Updated by user Dec 22, 2021

They don't want to know. Still no video sent, or call from the dealership!

Original review posted by user Dec 22, 2021

Avoid Inchcape BMW of Reading UK. Entrapment is their skill

They deceived me Entrapment is their skill

Inchcape BMW of Reading UK deceived me when I booked in my car for service over the phone.

I asked if the service was free, they said yes so I assumed I had a service pack on my car.

They said the map update would take longer so would have to leave my car with them, to which I replied I can do it myself.

The day before the booking, Inchcape called me to confirm booking,

I asked a second time, is the service free, to which I was told yes.

After my car was serviced on the day I was told I had to pay for the service.

£486.00 for a brake fluid flush and cabin filter change, when I was told it was free of charge?

It should cost around £230.00 as seen by Facebook group members invoices from main dealers.

When the service person came to tell me the car was ready said we were going to put a new tyre repair kit in at £140.00 as yours is missing.

No mention of the warning triangle which is an MOT failure if missing!

I told him that it is in the boot with two warning triangles.

Surely they would have opened the boot area during an inspection right?

The washer fluid which is part of a service was not even topped up.

I still 5 days later have not got my so-called health check video emailed to me?

Makes me wonder if they actually flushed the brake fluid or changed the cabin filters now.

Absolutely abysmal service and lack of integrity from a company that is representing BMW.

Inchcape BMW of Reading AVOID or risk getting ripped off for a service that is supposed to cost just over £200 from most other BMW dealers in the UK My charge £486.00 Other Facebook i3 owners invoices are much cheaper, one was even with REX engine service!

Unfortunately have to leave at least one star otherwise I choose 0 stars Funny thing is,

I have purchased thousands of pounds worth of parts from this dealerships parts department, so no loyalty there even.

Will be perusing this with trading standards & the Motor Ombudsman. Don't get

The least I wanted was to get half my money back from being overcharged

User's recommendation: Avoid this dealership and go to one that will not cheat you out of your hard earned money!

Monetary Loss: $300.

Preferred solution: Price reduction.

Inchcape Pros: Parts department efficient.

Inchcape Cons: Entrapment.

Location: Reading, RG2

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