Contact imPRESS Customer Service

Three options are available to email the customer care team for different purposes. Users with questions about online orders can write to orders@impressbeauty.com. For general information and assistance, reach the business representatives via imPRESS’s contact email help@impressbeauty.com. Lastly, those with legal issues and inquiries can submit their request to the relevant department via intlwebsiteinquiries@kissusa.com during working hours. After reviewing it, an agent from the respective department will follow up to assist them as soon as possible.

The company’s corporate headquarters, KISS Products, Inc., is located at 25 Harbor Park Drive, Port Washington, New York 11050, United States. Users in Ireland can consult the respective imPRESS office via mail or in person at Unit 1, M50 Business Park, Ballymount Avenue, Ballymount, Dublin 12 K6C5. This is a secure communication method, best suited for complex and sensitive issues. Clients with general queries and complaints can call the helplines for these offices for efficient assistance during working hours.

The hours to consult imPRESS’s customer service for efficient assistance are from 9:00 AM to 5:00 PM EST Monday through Friday. Users intending to consult the company offices in person can also visit during these times. However, it is still essential to schedule an appointment in the relevant department beforehand. In contrast, those submitting their requests via email can do so outside working hours, but the agents will only respond within the mentioned time.

The imPRESS website features an online form on its Contact page. Consumers with general product or service inquiries can complete it by providing their full name, email address, reason for consultation, and phone number. Depending on their purpose, they can also include optional information, such as the product name, purchase date, and additional comments. Once done, they can click Submit and expect a follow-up within 48 business hours. Clients can also receive effective responses to their requests via the official helplines, emails, and the imPRESS chat during working hours.