The Illumina phone number for clients from North America is (800) 809-4566. If you are calling outside North America, please dial (858) 202-4566. These are the phone numbers for both technical and customer care support. The Illumina customer service department provides assistance Monday through Friday. Professional support agents can help you with a wide range of issues and address your questions.
The Illumina email is info@illumina.com. If you have questions for the support department, send a message to customercare@illumina.com. Clients who need to contact the accounting department should send emails to accountsreceivable@illumina.com. Do you have sales inquiries? Do you seek to contact the sales team? Drop a line at insidesales@illumina.com to get assistance. If you are experiencing technical issues and need to contact the tech support department, send a note to techsupport@illumina.com.
The company is located in California, with its headquarters based in San Diego. The Illumina address for reaching the company by post is Illumina, Inc., 5200 Illumina Way, San Diego, California 92122, United States. Customers, as well as media and legal professionals, can send their inquiries and requests to the main office to get assistance.
The Illumina customer care team operates Monday through Friday from 6 am to 5 pm PST. Tech support specialists are available Monday through Thursday from 5 am to 6 pm PST and from 5 am to 5 pm PST on Fridays. Online support agents can be reached 24/7. Please note that the support teams close for some national holidays. More details about the holidays can be found on the Illumina website.
Customers who want to submit a message via the Illumina website should click on the “Contact Us” button at the bottom right of the screen. Then, press the “Questions” button in the upper right corner of the screen and complete a quick online form. After you provide the required information, press the “Send Contact Request” button, and one of the support members will get in touch with you shortly.
