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I went to mall and was pulled to the side by a lady about a flatiron. Mind you they had products that said NuMe and Ikonic.

Me and my sister asked a lot of question about the flatiron and warranty information. And was told one thing but after we purchased it and the receipt printed said another thing! There is a $24.99 shipping and handling fee if there is a manufacturer defect in your product that you pay to get another product which we were told just come back to the kiosk and get another one for free if it is defect. I talked to 6 different people with the last one being the owner of the stores in the mall.

He was screaming at me and was very rude. Stay away. They are in Town East Mall,Parks Mall, Stonebriar and Hulen Mall all in the Dallas, TX area. Do not let them scam you also!!!

They tell you one thing and then the receipt which is your contract says another after you have already paid!!!! Go to a a known store not a kiosk to buy a flat iron with a real warranty those people are totally SCAMS!!!!!!!!!!!!!!

Monetary Loss: $100.

Location: Denver, Colorado

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Guest

They are horrible false advertisement and the people that work there are rude mean and disrespectful and the saddest thing is the men yelling at the yelling at woman then the excuse says that the promotion has change and I couldn't get my hair done cuz I didn't have an appointment when my car said no appointment necessary what type of promotion is that they are liars stay away from this company

Guest

My daughter 14 went to the Hulen mall yesterday 2/25/17 & got tricked by these guys sear was the guy's name! He used all the sales tricks!

She spend her birthday money she has saved up over years in this & the one they gave her (out of the new box) doesn't work!!! They told her it's " guaranteed " yes on the receipt it says no refunds or exchanges upgrades only which cost $25 in shipping!

Don't fall for it!!! Big scam!!

Charli Zyr

i agree! DO NOT BUY! Chi all the way or babyliss

Guest

Similar experience, Mine stopped working less in less than 2 years! They have ignored all attempts at contact.

I have since bought a chi for half the price, it styles better, leaves hair softer and last much longer.

Never buy Ikonic despite fancy packaging. Total scam.

Ashad Qbx

Copy and pasting the same response over and over shows there is no real concern here. It's nonsense and of course they don't want the complaints to go public.

Too bad. I believe in giving praise where it's due and telling things like they are when it's a scam!

Ashad Qbx

Just wait. We only use ours twice a week and my hair and my daughter's hair is now fried in certain areas! I had to cut my hair to cover this blunder!

Ashad Qbx

Don't do it. You can purchase better products for less than $50 and they will last years.

This product destroyed both mine and my daughter's hair! Revlon, Kor, Clairol....all better products!

Ashad Qbx

They are also in Abilene Mall and not worth the money you will spend or the time it will take to try and repair your burnt hair!

Guest

Big scam along with the receipt saying a difference thing than the sales people, the flat iron I bought want even the same heat settings as e one in the mall I bought. I went to get my hair styled which was part of the package, and was treated horribly.

They were all kind of professional untill after they reviewed my money. They pulled at my hair after asking then to do my hair without pulling and to go all the way to the root I was told they were not a salon and I complained to much and they were not gonna Finish my hair. Horrible.

Horrible. Horrible experience and still need a flat iron that works.

Guest

I bought an ikonic flat iron at the parks mall and my product stopped working within 4 months of me buying it. I went to exchange it and had the opportunity to meet the owner and was told that I had to pay 24.99 shipping and handling fee.

I asked him if he would waive the 24.99 fee because I had not had the product longer than 6 months and he refused. I paid $90 for my ikonic flat iron and I am very disappointed that he would not waive the fee considering he has multiple booths in five different malls in the DFW area.

He was very rude and I feel like I lost $90 and wish I would not have spent $90 with a man who does not back his products for a paying customer.

Guest

I have had no problem with them. When mine messed up I went back to the place and paid 27.00 to get a new one like the lady told me when I bought it. Ikonic is one of the only straighteners that works for my hair.

Guest

I'm interested in the curling wand...any reviews? My granddaughter got pulled over and they did some long curls on her hair and it lasted for hours.

Before I make such an investment, what do you think? What makes this one different?

Guest
reply icon Replying to comment of Guest-965557

I bought the flat irons and they work perfectly fine for me, and everything they told me in the store is what is on my receipt. I hope you enjoy them like I do. Thanks!

Guest

I have had my products for about 3 years now, including the flat iron and this wand, I love them! They said their management changed about a year ago but they are 100% amazing, I've had to replace one of mine because my kid dropped it on tile, but they gave me a new one for $24.99 and handled all the shipping nonsense.

Definitely give their product a try! It is worth it and has gotten me so many compliments on my hair !

Guest
reply icon Replying to comment of Guest-919000

Totally agree with you I love ikonic so far! :)

Guest

Ive had my Nume for five years and it works just as good as the first day. I am SO pleased with it.

EVERY person who uses my straightener has asked where I got it from and where they can get one. Just recently this past Thanksgiving last week, my boyfriends sister asked me about it. I got the thing in 2008.

I had two CHIS that broke on me within 2 years. NUME was the best hair product purchase ive made.

Guest

From iKONIC Corporate,

Dear Consumers, I'm so sorry you have all had a bad experience with independently owned resalers/retailers of the iKONIC brand. At iKONIC we stand behind our products with outstanding warranty and pride ourselves in exceeding customer service expectations.

There are many independent retailers/resalers of our styling tools and it is unfortunate that you had a bad experience with someone.

We sell our products to many wholesale merchants who then resell them using our name but may not be directly affiliated with our organization. We want to ensure that you are completely satisfied with not only the service you receive but the products as well. Please let me know if there is anything we can do to make amends for the disappointing experience you may have had with an independently owned retail location.

Our reputation and brand are very important to us.

Harmful or damaging complaints made against an independent retailer using the name iKONIC could destroy our company image and global reputation. We wish to resolve these complaints on an individual basis instead of through a public website. Please consider removing this complaint online.

We will be glad to help you in any way that we can.

Please feel free to contact me directly to resolve any issues at emily@***.com, Emily Gengler, Manager at iKONIC Precision Styling Tools.

Guest
reply icon Replying to comment of Guest-881370

I bought mine flat iron last weekend it worked for 2 days. I tried to register my product and it wouldn't work.

I have sent emails and still haven't gotten a relpy back! $140 is what I feel I have lost!

Guest

That's how you know you are getting scamed the price shouldn't be based on first or last customer!! A reputable company will sell the same item for the same price .

Guest
reply icon Replying to comment of Guest-824164

From iKONIC Corporate,

Dear Customer, I'm so sorry you have all had a bad experience with independently owned resalers/retailers of the iKONIC brand. At iKONIC we stand behind our products with outstanding warranty and pride ourselves in exceeding customer service expectations.

There are many independent retailers/resalers of our styling tools and it is unfortunate that you had a bad experience with someone.

We sell our products to many wholesale merchants who then resell them using our name but may not be directly affiliated with our organization. We want to ensure that you are completely satisfied with not only the service you receive but the products as well. Please let me know if there is anything we can do to make amends for the disappointing experience you may have had with an independently owned retail location.

Our reputation and brand are very important to us.

Harmful or damaging complaints made against an independent retailer using the name iKONIC could destroy our company image and global reputation. We wish to resolve these complaints on an individual basis instead of through a public website. Please consider removing this complaint online.

We will be glad to help you in any way that we can.

Please feel free to contact me directly to resolve any issues at emily@***.com, Emily Gengler, Manager at iKONIC Precision Styling Tools.

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