STAY AWAY from shipping to India customs issue

74 of 109 Iherb reviews

Update added by user Nov 10, 2015


This is my update after getting the DHL payment notice, Thank god, its the normal 42% extra, I know 42% is not a small, but no other option, coz the rare herbs which avialable at iHerb are sold at double the price on our local e-com sites, and got a confirmation from DHL that normally iHerb deliveries will be charged at 35 to 40%, and one more tweak is if you order multiple products in single order, you would reduce DHL handling charges Rs.500/-, otherwise you got to endup paying multiple 500s with each individual delivery.

Original review posted by user Nov 07, 2015

Yes, Clearly there is a part mistake from iHerb side,

in the website below the Shipping charges, there is a fine print saying

"Duties and Taxes may be collected at delivery ", but what is the expected amount of that never stated,

Here at customs clearance for supplements its around 30% of the cost as per customs website

, and DHL will charge their own charges making to 100% of the cost of the product itself,

Its seems childish to blame iHerb or DHL, but its our responsibility to check the facts before ordering.

Everyone might have heard about Sachin's Ferrari 100% customs tax payment, but we still forget the facts.

I too burnt my fingers and requested for cancellation of order before it getting out of US, waiting for the response from iHerb., will post again soon.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Turnaround Time
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Not mentioning the exact customs duty

Reason of review:
Problem with delivery
Preferred solution:
Let the company propose a solution
Product or service
Iherb Online Order
Review category
Drug Stores and Drugs
review #730637

Author wants to be contacted by the company. Learn more

Had an experience with Iherb? Submit review ›
Helpful? 7 Yes 7 2 No 2
Had the same issue 2 Yes 2
74 of 109 Iherb reviews

Jan 24 #1275465 San Jose, California, United States

same thing happened with me guys..i was charged 90% of the a scam which these guys are running

0 0 Reply

Dec 11, 2016 #1253685

Can you please help me with how much did you pay as taxes

0 0 Reply

Aug 16, 2016 #1199976

Thank you very much for your review

0 0 Reply

Jun 23, 2016 #1176898 Mountain View, California, United States

Hi, I ended up paying more than 100% of customs fee to DHL.
They are fraud charging 1200/- extra on 1100/- custom charges making it as custom handling fees + another custom Val***** fees + service tax + another tax.
They are fraud taking irrational money and looting people

4 0 Reply

Jun 01, 2016 #1167219

thank you for the info

0 1 Reply

Mar 22, 2016 #1131866

Thanks for the post

0 0 Reply

Mar 21, 2016 #1131113

Hi, i so wish i had read this review before placing the order with iherb! I too was charged a bomb for custom clearance!

5 0 Reply

Mar 11, 2016 #1125526

I support staying away from DHL as they completely changed the CTH number for iHerb and charge more % accordingly, for me its around 60% of the ordered amount DHL has charged

3 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

You were reading a complaint about Iherb.
Filing a new complaint about