Iheartradio Phone Numbers and Emails

Toll-Free Number:

  • (800) 317-8708
    Privacy Policy

Customer Service:

  • (210) 832-3149

Legal:

  • (800) 317-8708
    Privacy Policy

Iheartradio Emails:

Business Sales
Customer Service
Legal
DMCA Inquiries, Privacy Inquiries
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More phone numbers and emails Less phone numbers and emails

Iheartradio Contact Information

Iheartradio Website:

Iheartradio Online Chat:

Corporate Office Address:

iHeartMedia, Inc.
Attn: iHeartMedia Digital Customer Service 32 Avenue of the Americas
New York, New York 10013
United States

Other Info (opening hours):

DMCA Designated Agent

c/o Legal Department

iHeartMedia, Inc.

20880 Stone Oak Pkwy

San Antonio, TX 78258

By Facsimile: (210) 832-3149

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How to contact Iheartradio

Customers often reach out to telecommunication companies regarding:
- Account and login issues
- Billing/ Payment issues
- Refunds
- Technical issues
- Installation issues
- Cancellation
- Service transfer issues
- Internet services
- Phone services
- TV services
- For the adequate resolution of the issue at hand, you may be required to provide certain documents and information as discussed below.

Refunds and payments issues

Some of the most common refund and payment issues that customers reach out to telecommunication companies regarding include wrongful billing, request for refunds due to poor service delivery, difficulty making payments, and unauthorized charges.

For assistance with paying your bill, you will need to provide:
- your account number;
- invoice for the particular period;
- payment method.

Some companies mail monthly bills to their customers while others provide an invoice in the customer’s online account. If the problem is with your payment method, you will be asked to contact your card issuer or payment method provider.

If you notice a disputable transaction, call the customer support of your telecommunications company immediately. Some companies have an option where you can select the particular transaction and report it, while in other cases, you need to contact customer service with evidence of the transaction e.g transaction history page with the particular payment highlighted or circled.

Visit the transactions or order history page and download or take a screenshot of the particular transaction and provide it to the customer service representative. In the cases of wrongful billing or double charges, the company may immediately approve a refund to your payment method.

Otherwise, contact your credit card issuer or payment method provider to request a chargeback. You will be required to provide:
- proof of the transaction;
- proof that the service provider was not helpful e.g notes taken during phone call or email correspondence with a customer representative from the service provider’s company

Account set up, activation, and login issues

For telecommunication services such as broadband and fiber connection, you will need to ascertain that the service is available in your location. Contact the given company’s customer support with your specific address to find out whether you are eligible and the necessary documents for sign up.

On the other hand, for phone services, a PIN is sent to your phone number or email address that you use to activate your prepaid account.

Similarly, most home phones and internet routers come with a serial number or ticket number that you use to activate the gadget. On the supplier’s website, there is usually an equipment registration or activation feature where you enter the serial number or ticket number. In most cases, to stay active, you need to pay the monthly installments on time.

Blocked accounts/devices or suspended services

Customers often block or suspend their telecommunication devices or accounts if the gadget gets lost or stolen or if they will not be using the service for an extended period. You log in to your account and choose to suspend, block, or deactivate under account settings. However, to reactivate or lift a block, you may be required to verify your identity by:
- providing an ID photo;
- answering questions about your account.

Installation, service transfer, and technical issues

Most telecommunication companies communicate about pre-planned or ongoing service disruptions on their website. If your area is experiencing a disruption, callt customer service with details of when the blackout started and your location. In case of technical issues that are unique to you, you may be asked to produce a maintenance report to help troubleshoot the issue.

More information

Iheartradio Rating Based on 3 Reviews

Rating details

1.0
more details
Diversity of Products or Services
Customer service
Discounts and Special Offers
Value for money

Rating stats

Rating trend

Summary of Iheartradio Customer Service Calls

18 TOTAL
CALLS
00:07 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Iheartradio Customer Service?

Payments and Charges Question:

  • “To stop payment v”
  • “I'm getting charges for something I don't have”
  • “You charged my credit card without my permission and got my info without my acknowledgment”

Activation/ Cancellation Question:

  • “Cancel subscription”
  • “Cancel Bill O'Reilly out of Jeff Kuhner''s tine slot”

Refund Question:

  • “Refund”

Other Question:

  • “Frustrated”
  • “Legal”
  • “Didn't want it”

About

Iheartradio Terms of Service
Please read this Agreement carefully before using this iHeartMedia Sites. The Customer's use of this iHeartMedia Sites constitutes The Client's acceptance to be bound by this Agreement without limitation, qualification or change. If at any time The Client of Iheartradio do not accept all the terms and conditions of this Agreement, The Customer must immediately discontinue use of this iHeartMedia Site. This Agreement sets forth iHeartMedia's policies with respect to its operation of the iHeartMedia Sites. Other policies govern iHeartMedia's non-Internet operations. Certain products or services offered by this and/or other iHeartMedia Sites (each a "iHeartMedia Internet Service," and collectively "iHeartMedia Internet Services"), and certain areas within this and/or other iHeartMedia Sites may be governed by additional terms ("Additional Terms") presented in conjunction with those products or services.
To read more: https://www.iheart.com/terms/
Iheartradio Privacy Policy
This Privacy Policy describes how Website collect, protect, share and use The User's information as part of Company's technology platforms, including, Iheartradio's' websites, interactive features and mobile Apps ("Platforms") and how The User may access and control its use in connection with Company's marketing communications and business activities. The User may decide to provide The Company with another person's email or phone number so that person may be invited to join iHeartMedia or so that Website may facilitate The Customer's communication with other people through the service. Local law may require The Client to seek the consent of The User's contacts to provide their personal information to iHeartMedia, who may use that information in accordance with the terms of this Privacy Policy. The Client of Iheartradio may choose to create a personal iHeartRadio Code by enabling this feature through the settings in the App. The iHeartRadio Code is connected to a unique identifier that ties back to The Client's iHeartRadio account and the information associated with The User's account (e.g., email, year of birth, gender).
To read more: https://www.iheart.com/privacy/
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Iheartradio reviews and complaints

Iheartradio is ranked 660 out of 1680 in Telecommunications category

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