Contact IGeneX Customer Service

To effectively handle various demands, IGeneX provides multiple email addresses. Customers can write to customerservice@igenex.com; it is the primary IGeneX email address for general assistance and support. The correct contact for doctors accessing the lab physician portal or those needing lab-specific communication is labportal@igenex.com. For marketing-related questions or opportunities, IGeneX may be contacted at marketing@igenex.com. These specific email addresses guide consumer demands for a fast and accurate response to the suitable department. IGeneX corporate headquarters are at 556 Gibraltar Drive, Milpitas, California 95035, United States. Customers, healthcare providers, and allies may send written communication to this address if necessary. This is the principal administrative and operational hub for IGeneX's diagnostic services and assistance.

IGeneX customer service hours are active Monday through Friday, from 9:00 AM to 4:00 PM. During this timeframe, IGeneX customer service representatives are there to help clients. These are the official service hours during which customers can call, email, or use the website's contact form to receive assistance with questions, orders, and other service-related problems.

Clients can simply visit the online contact form on the Contact Us page of the IGeneX website. Basic information requested on the form includes the customer's name, email address, phone number, city, state, and a message explaining their request. IGeneX requests that patients avoid utilising this form; it is meant for doctors or other medical professionals searching for knowledge on IGeneX testing products and services. Patients should rather contact the customer service team directly, either by phone or by email. Usually, IGeneX support staff react by email or phone to offer more help once the form is submitted.