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Contact IDT Energy Customer Service

How to Reach a Person at IDT Energy

Verified Contact Information

Toll-Free Number:

  • 1-877-887-6866
Call Now

Customer Service:

  • 1-855-827-0916

Customer Service:

contactus@idtenergy.com
Send Message

IDT Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular IDT Energy Phone Number
1 (877) 887-6866
Average Calls duration
1 minute
Most Popular IDT Energy Email Address
contactus@idtenergy.com
Issue Resolution Rate
Medium (40% reported full resolution)
Contact Method Distribution
71% phone, 29% email
Common Reasons for Contact
Activation/ cancellation, staff, payments and charges
View full overview

How to Contact IDT Energy?

The IDT Energy phone number for customer service inquiries is 1-877-887-6866. The customer care team is ready to answer your questions and help you solve your issues Monday to Friday from 9 a.m. to 5 p.m. EST. You can call this helpline for enrollment assistance to sign up for electricity or natural gas supply services. You can also use this phone line to report power outages or get updates on service interruptions. The same number can be used to inquire about the IDT Energy Rewards program, including earning and redeeming points. To learn about discounts available for seniors, military personnel, veterans, and first responders, call 1-855-827-0916.

The IDT Energy customer service email is contactus@idtenergy.com. You can email customer support for general information about the company’s services, enrollment requirements, or billing questions. You can also use this address to inquire about your energy plan and request assistance managing your account. The same IDT Energy contact email can be used for complaints, concerns, and suggestions. The customer care agents will study your comments and appreciate the feedback. Alternatively, you can visit the Contact Us page of the official website to submit your request. Fill out the online form with your contact info and provide the details of your issue in the message box below.

The IDT Energy address to reach the company’s representatives at the corporate headquarters is IDT Energy, Inc., 520 Broad St., Newark, New Jersey 07102, United States. The Legal Department at this office is ready to deal with official documentation, legal notices, and requests. You can also contact the customer service team for general information and billing inquiries. Complaints and suggestions can be sent to this address as well. The support agents will get in touch with you to answer your questions or offer ways to resolve the issue as soon as they have studied your matter. The same address can be used for the Privacy Policy and Data Protection concerns.

To get in touch with the customer service team via the IDT Energy website, click the Contact Support tab on the right and provide the required information to start the chat. Live agents are available to discuss your inquiry within regular business hours, Monday through Friday, between 9 a.m. and 5 p.m. EST.
You can also submit your request via the website. Scroll to the bottom of the homepage and find the Contact option. Complete the online form and describe your issue in the text box below. Here, you can also find the customer care phone number and hours of operation if you prefer communicating over the phone.

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Contact Information

IDT Energy Website:

IDT Energy Help Center:

Corporate Office Address:

IDT Energy, Inc.
520 Broad St.
Newark, New Jersey 07102
United States

Other Info (opening hours):

Office Hours:

Monday - Friday: 9:00am - 5:00pm (EST)

More contact details

Fax:

+1(716) 664-2297

Why Customers Call IDT Energy?

Top Reasons of Customers Calls

  • Payments and Charges 38%
  • Activation/ Cancellation 25%
  • Staff 13%
  • Account 13%
  • Cards 13%

Payments and Charges

38%
  • "Billing questions"
  • "Need to pay my bill"
  • "Billing"

Activation/ Cancellation

25%
  • "I need to cancel"
  • "I want to cancel"

Staff

13%
  • "I just got this service and I wanted to know if there is a discount for seniors and military"

Account

13%
  • "Despute a sign up that i was duped into believing you were from peco by the man at my door. Ive already contacted my energy company to dispute it so cancle the un autherized switch"

Cards

13%
  • "I cannot register to to claim my $50 redemption gift card"

Compare IDT Energy Customer Service To

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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