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Contact IDT Energy Customer Service

IDT Energy Phone Numbers and Emails

Toll-Free Number:

  • (877) 887-6866
Call customer service

Customer Service:

  • (855) 827-0916

IDT Energy Email:

Customer Service
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How to Contact IDT Energy?

Most Popular Number:

(877) 887-6866
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PissedConsumer Reporter

The IDT Energy phone number for customer service inquiries is 1-877-887-6866. The customer care team is ready to answer your questions and help you solve your issues Monday to Friday from 9 a.m. to 5 p.m. EST. You can call this helpline for enrollment assistance to sign up for electricity or natural gas supply services. You can also use this phone line to report power outages or get updates on service interruptions. The same number can be used to inquire about the IDT Energy Rewards program, including earning and redeeming points. To learn about discounts available for seniors, military personnel, veterans, and first responders, call 1-855-827-0916.

The IDT Energy customer service email is contactus@idtenergy.com. You can email customer support for general information about the company’s services, enrollment requirements, or billing questions. You can also use this address to inquire about your energy plan and request assistance managing your account. The same IDT Energy contact email can be used for complaints, concerns, and suggestions. The customer care agents will study your comments and appreciate the feedback. Alternatively, you can visit the Contact Us page of the official website to submit your request. Fill out the online form with your contact info and provide the details of your issue in the message box below.

The IDT Energy address to reach the company’s representatives at the corporate headquarters is IDT Energy, Inc., 520 Broad St., Newark, New Jersey 07102, United States. The Legal Department at this office is ready to deal with official documentation, legal notices, and requests. You can also contact the customer service team for general information and billing inquiries. Complaints and suggestions can be sent to this address as well. The support agents will get in touch with you to answer your questions or offer ways to resolve the issue as soon as they have studied your matter. The same address can be used for the Privacy Policy and Data Protection concerns.

To get in touch with the customer service team via the IDT Energy website, click the Contact Support tab on the right and provide the required information to start the chat. Live agents are available to discuss your inquiry within regular business hours, Monday through Friday, between 9 a.m. and 5 p.m. EST.
You can also submit your request via the website. Scroll to the bottom of the homepage and find the Contact option. Complete the online form and describe your issue in the text box below. Here, you can also find the customer care phone number and hours of operation if you prefer communicating over the phone.

IDT Energy Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    67% phone 33% email
  • The best phone number to call IDT Energy is 8778876866. 75% of consumers used this number to address their issues and concerns.

  • People call IDT Energy mainly because of activation/ cancellation and staff.

  • 33% of the consumers who called the company’s customer support stated that their issues were resolved.

View full overview ›
PissedConsumer Club

Contact Information

IDT Energy Website:

IDT Energy Help Center:

Corporate Office Address:

IDT Energy, Inc.
520 Broad St.
Newark, New Jersey 07102
United States

Other Info (opening hours):

Office Hours:

Monday - Friday: 9:00am - 5:00pm (EST)

More contact details

Fax:

+1(716) 664-2297

Summary of IDT Energy Customer Service Calls

4 TOTAL
CALLS
00:00 AVG CALL
DURATION
33% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call IDT Energy?

Activation/ Cancellation Question:

  • “I need to cancel”
  • “I want to cancel”

Staff Question:

  • “I just got this service and I wanted to know if there is a discount for seniors and military”

Compare IDT Energy Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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