Customer Inquiries & Issues
26%- "Notice of breach"
- "got text"
- "Verrification"
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular Identity Guard Phone Number | 1 (855) 443-7748 |
| Average Hold Time | Up to 3 minutes |
| Average Calls duration | 1 minute |
| Most Popular Identity Guard Email Address | customercare@identityguard.com |
| Issue Resolution Rate | Medium (44% reported full resolution) |
| Identity Guard Customer Service Rating | 5 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 86% phone, 14% email |
| Common Reasons for Contact | Account, request for information, payments and charges |
| Prepare before the call to Identity Guard | Address or zip code, date of birth or social security number |
Hours:
Monday – Friday : 8 am -11 pm (EST)
Saturday : 9 am – 6 pm (EST)
Sunday : Closed
Other Location:
15 Network Dr,
Burlington, MA 01803
Mailing Address:
P.O. Box 222455
Chantilly, VA 20153-2455
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.