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Contact Identity Guard Customer Service

How to Reach a Person at Identity Guard

Toll-Free Number:

  • 1-855-443-7748
Call Now
Send Message

Customer Service:

  • 1-888-283-1725
    Breach Services
  • 1-800-452-2541
  • 1-800-297-6269
    Employee Benefits
  • 1-503-577-2374
    Partners

Customer Service:

affiliates@identityguard.com
Affiliates
databreachservices@identityguard.com
Breach Services
employeebenefits@identityguard.com
Employee Benefits
customercare@identityguard.com
customerservice@intersections.com
partners@identityguard.com

Jobs/ Career:

hr@auracompany.com

Media:

media@identityguard.com
governmentsolutions@identityguard.com
Government Inquiries

Identity Guard Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Identity Guard Phone Number
1 (855) 443-7748
Average Hold Time
Up to 3 minutes
Average Calls duration
1 minute
Most Popular Identity Guard Email Address
customercare@identityguard.com
Issue Resolution Rate
Medium (44% reported full resolution)
Identity Guard Customer Service Rating
5 out of 5
View full overview

How to Contact Identity Guard Customer Service?

Identity Guard Customer Service offers a dedicated toll-free phone number, (855) 443-7748, ensuring immediate access to assistance for clients with inquiries or concerns. This helpline is manned by knowledgeable customer service representatives adept at handling a broad spectrum of issues, ranging from account setup to specific queries about identity theft protection services. For clients favoring direct communication with a representative, this toll-free Identity Guard Customer Service Phone Number serves as an exceptional resource. It facilitates prompt issue resolution and query clarification, streamlining the support process.

Identity Guard extends email support to clients who prefer digital communication channels. The customer service Identity Guard Email address, customercare@identityguard.com, is an ideal contact method for those with detailed inquiries or specific information to share regarding concerns or issues. When utilizing this email address, it's crucial to provide comprehensive details to enable the customer service team to deliver effective assistance. Including relevant information such as account numbers, the nature of the inquiry or issue, and specific questions Identity Guard Address ensures a more efficient response.

Identity Guard Address is 2553 Dulles View Drive, Herndon, Virginia 20171, United States. This address serves as the central hub for the company's operations, including its customer service department, which handles inquiries and issues from clients.
If you need to send physical mail, such as correspondence or documents related to your account, this is where it should be directed. It's also the location for any official Identity Guard Customer Service documentation or notices that may be sent by the company.

Identity Guard Customer Service prioritizes delivering exceptional assistance, offering operating hours that cater to clients across various time zones. The company's customer service is accessible from Monday through Friday, 8 AM to 11 PM Eastern Standard Time (EST), ensuring assistance is available during late work hours, study sessions, or other daytime commitments. Saturday customer service hours are slightly abridged, spanning 9 AM to 6 PM EST, enabling weekend support for clients. However, the Identity Guard Address is unavailable on Sundays.

PissedConsumer Club

Contact Information

Identity Guard Website:

Identity Guard Help Center:

Corporate Office Address:

Intersections Inc.
2553 Dulles View Drive
Herndon, Virginia 20171
United States

Other Info (opening hours):

Hours:

Monday – Friday : 8 am -11 pm (EST)

Saturday : 9 am – 6 pm (EST)

Sunday : Closed


Other Location:

15 Network Dr,

Burlington, MA 01803


Mailing Address:

P.O. Box 222455

Chantilly, VA 20153-2455

More contact details

How Customers Rate Identity Guard Support?

5.0 / 5
Good

Based on 31 calls to Identity Guard customer support through PissedConsumer.com and 1 survey response.

Total Calls
31
Avg Call Duration
01:21
Issues Resolved
44%

Why Customers Call Identity Guard?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 26%
  • Account 17%
  • Request for Information 17%
  • Payments and Charges 13%
  • Cards 9%
  • Shipping and Delivery 4%
  • Refund 4%
  • Return/ Replace 4%
  • Product/ Service 4%

Customer Inquiries & Issues

26%
  • "Notice of breach"
  • "got text"
  • "Verrification"

Account

17%
  • "Can't get into my account"
  • "Account not protected"

Request for Information

17%
  • "How much do you charge for your services"
  • "Identity verification"
  • "Don't know how to login"

Payments and Charges

13%
  • "Payments"
  • "Disputes"
  • "Change payment with new debit card"

Cards

9%
  • "I want to give new credit card information for billing"
  • "Money has been taken off my card twice and i want my refund they took $34.99 each time I'm not understanding"

Shipping and Delivery

4%
  • "Have not received any emails from identity guard for quite a while"

Refund

4%
  • "Refund amount"

Return/ Replace

4%
  • "Order return"

Product/ Service

4%
  • "Identity alert"

Compare Identity Guard Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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