To contact iClicker customer service, call the published phone number (559) 860-5706. Customer service can assist with product orders, technical troubleshooting, instructor support, student support, and other related matters. The agent answering your call will transfer it to someone who can assist you immediately. Due to this transferring work procedure, you don’t have to wait long before your call is attended to.
If you prefer to put your concerns into writing to customer service, you can use the iClicker email addresses. You can expect a response to your email within 2-3 working days. If you wish to send a detailed letter to the corporate office, please use the provided mailing address. The email address for copyright infringement inquiries is copyrightagent@macmillanusa.com. For privacy inquiries, send your email to privacyisimportant@macmillanusa.com. If you send a letter to the corporate office, please mail it to Macmillan Learning, 120 Broadway, 25th Floor, New York, NY 10271, United States.
The hours when iClicker are available to provide help are Monday through Wednesday from 8:30 am to 5:30 pm. On Thursday, the hours are 8:30 am to 8:00 pm. On Friday and Saturday, the hours are again from 8:30 am to 5:30 pm. On Sunday, help is available from 11 am to 4 pm. Outside these hours, you can still send emails to customer service. It will respond as soon as possible during operational hours.
You can contact customer service online for support via the iClicker website. Go to the website and scroll to the bottom of the screen. Click on “Support”. Then select “Contact Customer Support”. Fill out the form on the screen by following the prompts. Ensure that you complete all the applicable fields. A customer service representative will get back to you as soon as possible.
