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Contact ICBC Customer Service

How to Reach a Person at ICBC

Verified Contact Information

Toll-Free Number:

  • 1-800-663-3051
    Toll free in ​B.C., Canada and the U.S.
Call Now
Send Message

Customer Service:

  • 1-800-910-4222
    Toll free
  • +1 604 661 2800
    Lower Mainland
  • +1 604 520 8222
    Vancouver

Legal:

general.counsel@icbc.com

Media:

social@icbc.com

ICBC Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular ICBC Phone Number
1 (800) 663-3051
Average Hold Time
00:05:25
Average Calls duration
3 minutes
Most Popular ICBC Email Address
general.counsel@icbc.com
ICBC Live Agent Availability
33% of callers successfully reach a real person
Issue Resolution Rate
Low (25% reported full resolution)
View full overview

How to Contact ICBC?

Customers residing in British Columbia, Canada, and the USA can call toll-free ICBC phone number 1-800-663-3051 to reach ICBC customer service. People outside these three countries call the other toll-free number: 1-800-910-4222. If you want to contact customer service and you are in the Lower Mainland, call +1-604- 661-2800. In Vancouver, customers have to call +1 604 520-8222 to reach customer service. Customer service assists and provides online links if you contact it about topics such as auto insurance, claims, driver licensing & id, vehicles & registration, road safety, and more.

Customers, including the media, can contact the company by emailing social@icbc.com. You can also bring legal-related issues to the company's attention by sending an ICBC email to general.counsel@icbc.com. Many people prefer to make contact via email rather than call the company. Email contact is mostly for non-urgent matters, as the support team takes 2 to 3 days to respond. It is better to call customer service for urgent matters where you need immediate help.

Customers can request a meeting with senior representatives at the company's head office anytime. The location of the head office and the corporate office is the official ICBC address. Customers who've requested meetings must prepare to go to 151 West Esplanade, North Vancouver, British Columbia V7M 3H9, Canada, during operating hours for the meeting. Operating hours are from 8:30 AM to 4:30 PM, Monday through Friday. If the query is general and can be addressed online, calling or emailing ICBC customer service is a better option.

Some of the most popular tasks can be completed online via the ICBC website. People appreciate that booking a road test, for instance, can be done online. Reporting a claim and paying for certain tickets can also be done online. It is also convenient to access your driving record and update your address via the website. To utilize all these online functions, click "Contact Us" at the top right corner of the screen.

PissedConsumer Club

Contact Information

ICBC Website:

ICBC Help Center:

Corporate Office Address:

151 West Esplanade North
Vancouver, British Columbia V7M 3H9
Canada

Other Info (opening hours):

Hours of Operation:

Lower Mainland

Monday - Friday: 8 a.m. - 6 p.m.

Saturday: 9 a.m. - 5 p.m.


Head Office

Monday - Friday: 8:30 a.m. - 4:30 p.m.

More contact details

How Customers Rate ICBC Support?

4.0 / 5
Good

Based on 52 calls to ICBC customer support through PissedConsumer.com and 1 survey response.

Total Calls
52
Avg Call Duration
02:34
Issues Resolved
25%

Why Customers Call ICBC?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 43%
  • Product/ Service 15%
  • Request for Information 10%
  • Activation/ Cancellation 8%
  • Return/ Replace 8%
  • Account 8%
  • Payments and Charges 5%
  • Staff 3%
  • Cards 3%

Customer Inquiries & Issues

43%
  • "I owe money"
  • "Accident"
  • "Driver license serenaded"

Product/ Service

15%
  • "Discontinue insurance for motorcycle"
  • "Insurance coverage"
  • "To make a complaint"

Request for Information

10%
  • "Basic inquiry"
  • "Book appointment"
  • "Check my claim"

Activation/ Cancellation

8%
  • "Renew my health card & want to get B.C. ID"
  • "Renew insurance"
  • "Cancel road test"

Return/ Replace

8%
  • "I want to change my delivery address for BCID"
  • "Change the road test date"
  • "Address change"

Account

8%
  • "Forgot security number"
  • "Out sta ding balance"
  • "I wanna reset my security answer because i forgot"

Payments and Charges

5%
  • "Unknown payment withdrawn from my bank account"
  • "Icbc debit card"

Staff

3%
  • "Customer service"

Cards

3%
  • "For cab card"

Compare ICBC Customer Service To

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3.0 out of 5

Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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