Contact ICBC Customer Service
ICBC Phone Numbers and Emails
Toll-Free Number:
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(800) 663-3051Toll free in B.C., Canada and the U.S.
Customer Service:
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(800) 910-4222Toll free
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+1 604 661 2800Lower Mainland
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+1 604 520 8222Vancouver
ICBC Emails:
ICBC Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ICBC Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ICBC is 16046612800. 46% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Saturday.
Be prepared for the call as ICBC may ask you for the following information to identify you as a customer: first and last name, customer id or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
ICBC Customer Service is rated at 1 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call ICBC is 16046612800. 46% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Saturday.
Be prepared for the call as ICBC may ask you for the following information to identify you as a customer: first and last name, customer id or email.
People call ICBC mainly because of request for information, account and product/ service.
The best email to contact ICBC is general.counsel@icbc.com. 100% of customers use this email address to address their issues and concerns.
Contact Information
ICBC Website:
ICBC Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours of Operation:
Lower Mainland
Monday - Friday: 8 a.m. - 6 p.m.
Saturday: 9 a.m. - 5 p.m.
Head Office
Monday - Friday: 8:30 a.m. - 4:30 p.m.
How Good is ICBC's Customer Service?
Summary of ICBC Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call ICBC?
Request for Information Question:
- “Basic inquiry”
- “Book appointment”
- “Check my claim”
Product/ Service Question:
- “I need to buy a new car out of province”
- “Carstar/ICBC warranty on Cain BX45926-0”
- “Book appointment”
Account Question:
- “Forgot security number”
- “Out sta ding balance”
- “I wanna reset my security answer because i forgot”
Payments and Charges Question:
- “Unknown payment withdrawn from my bank account”
- “Icbc debit card”
Activation/ Cancellation Question:
- “Renew insurance”
- “Cancel road test”
Staff Question:
- “Customer service”
Other Question:
- “Parking insurace”
- “Inquiring”
- “Change the road test date”
Compare ICBC To
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