iCare Phone Numbers and Emails

Toll-Free Number:

  • (877) 615-3296
Send Message

Headquarters:

  • (215) 238-3000
    Privacy Inquiries

Legal:

  • (877) 999-4862

iCare Emails:

Customer Service
Legal
Privacy Inquiries
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iCare Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    92% phone 8% email
  • The best phone number to call iCare is 8776153296. 90% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Monday, while the shortest are on Saturday.

  • Be prepared for the call as iCare may ask you for the following information to identify you as a customer: customer id or order id.

View full overview ›

How to Contact iCare Customer Service?

Most Popular Number:

(877) 615-3296
Total calls: 74 Issues resolved: 2 Last call: May 16, 2024

The iCare customer service phone number is (877) 615-3296. This toll-free number is available for clients who need assistance with their orders, account inquiries, or any other concerns. When calling, it's recommended to have the following information ready to facilitate a quicker resolution of your issue: your name, phone number, facility name, iCare order number, and the date the iCare order was placed. This approach ensures that the iCare Contact Number team can provide you with the most accurate and helpful information promptly.

The iCare email address for customer service is icareclientservice@aramark.com. If you prefer to communicate via email, you can send your inquiries or concerns to this address. The iCare support team aims to respond to email inquiries as soon as possible, although response times may vary depending on the volume of requests they receive. It's important to include as much detail as possible in your email to help the support team understand your issue and provide the most relevant assistance.

To contact iCare support through their website, you can navigate to the "Contact Us" section, typically found within the site's main menu or under the "Help" or "Support" menu. This section will provide you with various options to reach out to the iCare customer service team, including a contact form or a live chat feature. Filling out the contact form with your details and a description of your issue is a straightforward way to get help. The website also offers FAQs that may answer some of your questions before you need to contact the support team directly.

The iCare customer service hours of operation are from Monday through Sunday, 8:00am to 9:00pm Eastern Time (ET). This comprehensive schedule ensures that clients can receive assistance any day of the week, at any time that suits them best. Whether you have a question about an order, need assistance with account details, or have any other inquiries, you can reach out to the iCare support team during these hours. Remember, having your order number, facility name, and the date of the order on hand can help expedite the support process.

PissedConsumer Club

Contact Information

iCare Website:

iCare Help Center:

Corporate Office Address:

Aramark Correctional Services, LLC
2400 Market Street
Philadelphia, Pennsylvania 19103
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 8:00am – 9:00pm ET

More contact details

iCare Rating Based on 6 Reviews

Rating details

3.8
more details
Advertised vs Delivered
Privacy and Data Security
Exchange, Refund and Cancellation Policy
Website

Rating stats

Rating trend

Summary of iCare Customer Service Calls

82 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call iCare?

Shipping and Delivery Question:

  • “My husband didn't get his food”
  • “Never received my package nor a refund”
  • “My love diid not received his package”

Request for Information Question:

  • “To find out if this is the right facility which will supply Snoqualmie and how long it will take for them to get a package”
  • “I need to find out about the order”
  • “Never got confirmation on my order yesterday”

Payments and Charges Question:

  • “Authorize payment”
  • “Fraud”
  • “Payment”

Refund Question:

  • “Refund”
  • “My money back cause y'all cancel my order I need my money back”
  • “Never teceived refund”

Product/ Service Question:

  • “Order food problem”
  • “I want to order cold foods if possible”
  • “Family member need I care food”

Activation/ Cancellation Question:

  • “Cancel order”
  • “Cancel package”

Account Question:

  • “My bank account has been hacked. I have no family in jail”
  • “To put money onto trust fund (commissary acct)”

Staff Question:

  • “Customer service”

Other Question:

  • “Confused”
  • “I was only allowed to order one meal for my son I would like to order more. What do I have to do? It won't let me order.”
  • “Por mi pedido”

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