Contact IBM Customer Service

The company also provides written ways of solving your issues. If you need IBM community support, send a letter to support@communitysite.ibm.com. Are you interested in general inquiries? Follow the “Contact IBM” hyperlink at the bottom menu of the official company website, scroll down the page, and click on “Learn more” in the “General inquiries” block. Fill out a contact form and click on the “Submit” button. If you have a sales question, choose “I have a sales question” after clicking on the “Let’s talk” blue button. Choose “email sales” or “Chat with sales”.

The business hours vary depending on the line. The IBM customer care department at 1-800-426-4968 operates from Monday through Friday from 8 a.m. to 5 p.m. (North America) and from 9 a.m. to 6 p.m. (some parts of Asia and Europe). The sales line +421-23-222-6585 is open Monday through Friday from 8 a.m. to 6 p.m. Eastern. National and statutory holidays are days off.

The IBM corporate headquarters is located in the United States at 1 New Orchard Road Armonk, New York 10504-1722, United States. The company also has locations scattered around the world. To find out the IBM address you need, visit the LinkedIn page, go to the “About” block, and choose a green point you need on the map in the “Locations” block.

IBM does not provide information on how to contact customer service via its app. The company only shares a general review of the program. You can familiarize yourself with it on the “IBM App Connect” page of the official company site. If you are interested in how to contact customer care via the app, ask how to do it by sending a letter to support@communitysite.ibm.com.