Contact Hyster Customer Service

Clients wanting to reach the support team via the Hyster email have several options depending on their query. The general one is info@hyster-yale.com, which responds to inquiries about the company's products and operations. The other Hyster email address is reserved for investors and franchise inquiries: ir@hyster-yale.com. For all other queries regarding legal issues, such as privacy, privacypolicy@hyster-yale.com is the proper email option. Email replies might take around 2-3 working days.

Hyster’s corporate headquarters are at 1400 Sullivan Drive, Greenville, North Carolina 27836, United States. It is the main office for Hyster-Yale Materials Handling Inc. This Hyster office is where all administrative and corporate business dealings happen. For legal and intellectual property correspondence, the Associate General Counsel can be reached at 4000 NE Blue Lake Rd., Fairview, OR 97024-8710. Customers wishing to visit headquarters or the legal office should schedule an appointment before the visit. They may also be able to send mail inquiries to these addresses regarding official communications.

Hyster has not set any defined customer service timings. It is always advisable for a customer to check the availability of the support team before visiting or expecting a callback using the toll-free helpline. The Hyster customer support team is keen to give instant service so that the customer is always satisfied. For urgent queries, the best option would be to call the helpline.

The company also offers online support. Customers can go to the Hyster website and visit Contact. Here, they can fill out a form requiring details like first name, last name, email address, and area of interest, including industries such as third-party logistics, automotive, beverage, building materials, chemicals and plastics, and more.
Customers also may fill in choices of interests in telematics, robotics, hydrogen fuel cells, and lithium-ion batteries. Details here are then sent to the appropriate Hyster customer service representative, authorized dealers, or subsidiaries. Customers also have the option to opt in or opt out of future communications regarding Hyster products and services. Should help be required concerning parts, services, or getting a service manual, customers should be encouraged to apply through these means.