If you see that your matter requires quick communication and prompt resolutions, reach out to one of the Hydro One representatives by phone at the following number: 1-888-664-9376. This toll-free line is available for billing questions, finding information about your balance, making a payment, and general inquiries. If you are a journalist who gathers additional information for publication in the press or online media, call 416-345-6868 or 1-877-506-7584 (toll-free). To report power outages, dial 800-434-1235. Regarding corporate-related matters, reach out to the Hydro One head office at 416-345-5000 or 1-877-955-1155 (toll-free). The rest of the Hydro One contacts are available on the “Contact Us” page.
Reach out to the Hydro One customer service team via the following email: CustomerRelations@HydroOne.com. The dedicated specialist is available to assist you with questions regarding account management, billing, or other service details. To ensure a faster response from the Hydro One customer service specialist, provide your full name, account number, and a clear explanation of your query in the body of the letter. This way of communication is perfect for detailed questions, with attaching screenshots or other materials for visual viewing of your matter and resolving it in detail.
The Hydro One headquarters is located at 483 Bay Street, Toronto, Ontario M5G 2P5, Canada. This is the central place, where all key business processes are managed. Use the mentioned Hydro One address for sending any official documents or correspondence. In this case, be ready for a delayed response, as papers sent via mail are usually processed longer than email inquiries.
Hydro One specialists are ready to assist you during the following business hours: Monday through Friday from 7:30 a.m. to 8 p.m. GMT-5. Regarding the company’s automated systems for reporting outages and other urgent matters, such an option is available 24 hours a day, 7 days a week.
If you need instant support, use a Hydro One chat option that is available in the lower-right corner. Just click on the round icon with the question mark and click on “Chat with us”. It is important to access this window and ask for help in the virtual assistant during the dedicated service hours. Otherwise, this option will not be available.
