Contact HVAC Customer Service

The HVAC email address to get in touch with the customer service team is support@hvac.com. You can use this address to learn more about the company’s products and systems, their features, and compatibility. You can also contact customer care via email to request repairs or schedule service appointments. The same HVAC contact email can be used to get clarifications on charges, recommendations for system upgrades, and energy efficiency tips. You can also reach the Help Center members at social@hvac.com. For press inquiries, email the Media Relations team at social_channels@magentatech.io. Privacy Policy and Data Protection questions can be sent to privacy@magentatech.io.

The HVAC headquarters mailing address is Magenta Technologies, LLC, 1101 Red Ventures Drive, Fort Mill, South Carolina 29707, United States. You can use this address to request general information about the company’s systems and services. The Legal Department is also ready to handle official documentation and legal inquiries sent to this office. The same HVAC address can be used to discuss warranty-related issues. You can also mail your concerns, complaints, and suggestions to this office for the customer service team to consider. If you have questions regarding the Privacy Policy or Data Protection, you can discuss them with the Data Protection Officer via mail as well.

The HVAC hours of operation are Monday to Friday from 8 a.m. to 5 p.m. and Saturday between 9 a.m. and 1 p.m. ET. You can call the customer support helpline within these hours to learn about the company’s services, schedule a service appointment, or request assistance with installation. If you prefer online communication to phone calls, you can use the HVAC chat option on the official website. The live operators will be ready to answer your questions within the regular business hours. If your inquiry is not time-sensitive, you can email it to the HVAC customer service team whenever it’s convenient for you.

To reach the customer care representatives via the HVAC website, scroll the homepage to the Chat with an Advisor section and click the Get Help Now link. Select the topic of your inquiry or type your question to start the conversation with the virtual assistant. The chatbot will help troubleshoot your issue and offer information according to your request. You can also discuss your matter with a live agent within HVAC support hours, Monday to Friday between 8 a.m. and 5 p.m. and Saturday from 9 a.m. to 1 p.m. ET. To contact the company via social media, click the platform’s icon in the bottom right corner of the main page.