2 comments
Not resolved

My wife and I built a new home last year and upon completion hired a local Hunter Douglas rep to install ( cellular shades ) window treatments.They looked beautiful when first installed, but I mentioned to the installer that two of the shades ( 5x7 ) were too heavy for the lifting mechanisms.

She assured me they would be just fine. Well here we are 14 months down the road and the lifting strings ( and they are strings not cords ) inside the the lifting mechanism have broken twice in one and once in the other. They have both pulled off of their plastic mounting brackets ( one was cracked in half )at least once due to the force required to raise them. Installer came out and reattached them.

The first time one of the strings broke I called the installer and she came out and restrung it for no charge. A couple months down the road and it breaks again and was told it would cost $75 to restring again. Mind you these are only 14 months old. I told her I would have to think about it.

Now the second one has broken and the same $75 charge would apply to restring it. I told her how disappointed we were with these shades and so she contacted Hunter Douglas and was told it would cost us $1400 to replace the two shades. Unacceptable! According to their warranty normal use is not covered.

Basically if you use them and something breaks it's not covered under warranty. What a joke. I took them both down and replaced them with shades from Blinds.com for a fraction of the cost and they look just as good as the Hunter Douglas which were more than 3 times the price and they come with metal mounting brackets not cheap plastic ones. Btw, the lifting mechanism in the new ones is silky smooth to operate.

I will never buy another overpriced Hunter Douglas product.

Review about: Hunter Douglas Duette Shades.

I liked: Was ok until my blinds started breaking strings.

I didn't like: Unsatisfactory resolution for defective product.

Review #890239 is a subjective opinion of a user.

1.7
Product or Service Quality
Price Affordability
Style and Design
Exchange, Refund and Cancellation Policy
Warranty
Value for money
Reliability
Reason of Review / Monetary Loss Warranty issue / $1400
Preferred solution Full refund

Had an Experience with Hunter Douglas?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Leduc, Alberta, Canada #1200701

The blind in the picture is definitely not a HunterDouglas blind.I can tell by the headrail and the cheap look of the fabric.

I own HunterDouglas cellular blinds so I know.

Anonymous
Leduc, Alberta, Canada #1200691

This is a paid review from blind.com obviously!What he's saying about the cord not covered under warranty is completely a lie.

I've own HunterDouglas blinds for years and they very great being stand behind their products.They recorded for me under warranty with no charge.

You May Also Like

Hunter Douglas - Horrible quality No where near being worth the price Hunter Douglas "I spent over 3300 on blinds for my new home. The local installer was a nice guy. The blinds were inconstant colors and every window had 3-5 bent blinds. some of them..." Read more The Dump - Cheap furniture fell apart after 1 year The Dump "Bought three pieces living furniture set, sofa, recliner, and loveseat. All pieces started falling apart after a year. Spent over $3000.00 and worthless ***. We are adults, over 50 years..." Read more Mypillow - Makes You Pay When Their Product Fails Mypillow "The "10 year warranty" is a load of BS. After a month, the seam in my pillow opened up and the fill started to spill out. I called the company..." Read more Lazboy inferier leather product Lazboy "Sofa and chair are both less than five years old. When we purchased our La-Z-Boy, we were told it was 100% real leather. I do not see a real quality..." Read more Arnel Management - Tree crashed into unit Arnel refused to repair Arnel Management "During the major storms in Jan-Feb. 2017 tress crashed & destroyed multiple units in both Alicia Villiage and Alicia Plaza apartments located at 25211 and 25212 Stockport, Laguna hills, CA...." Read more Best Buy - Fraud company Best Buy "I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I..." Read more Indiegogo - No receive perk as promise Indiegogo "I contribute the campaign since 2015 August for USD 249 paid by PayPal. At the beginning they still active respond for the delay of perk and update some regulation change..." Read more Keystone Rv - 2014 Keystone Cougar Keystone Rv "Solera power awning is pulling the rail off of the coach at both ends.I have had Camping World try to repair it twice under warranty.The screws holding the rail were..." Read more