For customer convenience there are dedicated Humanity customer service phone numbers. You can, however, call the toll-free number 1-888-973-6030 and the general Humanity customer service number 1-866-973-7866 if you don't know what section to call or have a general question. Customers can call the sales department at 1-325-223-9500 Monday through Friday from 8 AM to 6 PM CT. Call 1-325-223-9300 between 7 AM and 7 PM CT on Monday to Friday if you need specific customer support. Outside these hours, chat and email support are still available. If customers encounter problems that can't be resolved by phone or email, a meeting with senior company representatives can be arranged. Usually, these meetings take place at the corporate office at Humanity.com, Inc., 2121 N. California Blvd. Suite 290, Walnut Creek, California 94596, United States. Two locations outside the USA are Product Development at Starine Novaka 23, 11000 Belgrade, Serbia, and a customer support office at Suite 33, Lahore, Pakistan.
Customers are welcome to contact the company with Humanity emails. If you need general information, email to info@humanity.com. For legal-related and GDPR inquiries, send your email to gdpr@humanity.com. The company’s customer service reads all emails and responds within 2 to 3 days. In many instances, customer service will give you an answer and provide you with a link to find more information. Links to product-related topics include TimeClock Plus, Humanity. Humanity Essentials, Aladtec, ScheduleAnywhere, and InstaSub. Other solution-related topics include time and attendance, employee scheduling, substitute management, small businesses, integrations, and ROI calculator.
The Humanity website offers much relevant information, but if you don't see what you're looking for, click the "Chat" icon. Because Chat opens in a pop-up window, set your browser's pop-up blocker to allow pop-ups for this site. You can chat with sales or support. Just follow the prompts to activate the chat and then fill out the form on the screen.
