Humana - worst insurance ever!!!

55 of 355 Humana reviews

I am a health care provider - Humana insurance is the worst I have ever had to work with.The customer service center is based in India - the representatives are rude, poorly informed, and most unhelpful.

I despise having to deal with this insurance company - and, as a provider - I should be able to speak to a customer service representative with some knowledge and it is virtually impossible.

The claims are not paid in a timely manner, nor are they paid in the correct amount.If any patient sees this review - under no circumstances are you to deal with this insurance.

This review is a subjective opinion of a user.
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More Review Details

Product or Service Quality
Value for money
Customer service
Diversity of Products or Services
Billing Practices
Discounts and Special Offers
Price Affordability
Additional Fees
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance

  • What I liked
    • Very little about humana
  • What I disliked
    • Lack of email contact
    • Unreachable by phone
    • Never being able to contact
    • Misleading plan coverage

Reason of review:
Poor customer service
Review category
review #868714

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55 of 355 Humana reviews

Jan 11 #1269440 Port Saint Lucie, Florida, United States

I completely agree. I had this insurance for a year and every single claim is a problem. They deny coverage of everything and when you call you get the middle east. The most frustrating experience EVER. They should not be allowed to be in business.

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