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2.3

We joined Humana Gold Plus HMO this year. They sent a big booklet listing 40 dentists within five miles of our house.

Unfortunately none of them take Humana Gold Plus HMO and we haven't found any dentist closer than 15 miles and that only through our agent. When I called Humana the agent said that they only had the same list as us and couldn't say which dentists actually accepted the plan. The lack of accurate information from Humana is disgusting.

In addition I have been unable to find any way to get past the lowest level of agent to get information or lodge a complaint with the company. In conversation with our agent and with the dentist we finally found it seems that very few dentists take this plan - which is not the impression that Humana gives

Reason of review: Not as described/ advertised.

Preferred solution: Let the company propose a solution.

Humana Pros: Attitude of agents on the phone.

Location: Indianapolis, Indiana

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