Contact HPSO Customer Service

For any email inquiries, HPSO customer service has several email addresses. A commercial customer may write to HSPO email for support at customer.service@hpsocover.com. Similarly, general inquiries could be sent to service@hpso.com. Any customer may write to privacy@aon.com for inquiries about legal and privacy-related questions. Since these are subject matter inquiries, the response takes longer, but it is not expected to deal with urgent matters.

HPSO's hours of operation are Monday through Friday, from 8 AM to 6 PM (ET). Clients are encouraged to contact them when they need policies, payments, or claims assistance. Outside these hours, clients can self-help by browsing the informative resources on the website.

Customers may visit the HPSO website for online support and click "Contact Us." The HSPO website lists phone numbers for all inquiries, including students, businesses, and personal plans. Customers may also fill out an online assistance request. It will ask for some basic information, such as their name, email address, ZIP code, and the HPSO policy number if known.
It will also ask if they are HPSO insured and the reason for contact, such as trouble accessing My Account, a request for Proof of Insurance, Payment Confirmation, or Policy Change. On submission, the HPSO customer service staff will view the request and respond accordingly. Customers can also manage their policies online via the My Account area. The claim form may be submitted online if a notice was sent regarding an incident or claim.