México, Baja California
Not resolved

I had a question before I ordered a piece of furniture, e.g.the return policy.

Related: Houzz - Unprofessional is an understatement

They state you can call 8 am to 5 pm to have questions answered. I was on hold for 1 hour minutes, when I decided to leave the optional voicemail because I was sick and tired of waiting and their music on hold was terrible. The voicemail went into perpetual loop where no one answered. They clearly do not have adequate staff to handle questions.

I'm not really happy they wasted my time.

I have to write 100+ words for this post? I feel I adequtely explained my problem in 83 words.

I'm already pissed off and you have made the experience of blowing steam worse!You're idiots.

Review #856903 is a subjective opinion of a user.

PRODUCT OR SERVICE Houzz Customer Care
Reason of Review / Monetary Loss Waste of time / Not specified
Preferred solution Not specified

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