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We purchased a wall unit in excess of $4,000 from Houzz with an expected delivery date of January 19th through January 26th, 2016. As of February 4th nothing was in our possession. The third/fourth party delivery company came to our house, pulled into our driveway with a rented "Budget Rent a Truck" the drivers refused to exit the vehicle and told my husband to unload the furniture himself.

When we contacted Houzz the stated that they needed to "Contact the Seller"-- Houzz is not the seller and does not have control over anything. We offered to pay the driver of the Budget Rent a Truck $200 to unload the items and carry them into our house -- but again thy refused.

Houzz was NO help in this situation. Save your self time, money and a major headache- buy directly from "the Seller" in this case was: Bestfurnituredeal.com. All of the items they sell include White glove inside delivery and setup in room of choice.

It appears that Houzz is taking the $180 delivery set-up value and pocketing the money. This is obvious when you view the exact same item on different sites sold by different companies-- EVERYONE else sells for the same price with inside delivery and set up included.

Houzz is the Biggest scam around. They need to be Shut Down!! DO NOT WASTE YOUR TIME OR MONEY HERE

Reason of review: I wish I could mark all .

Monetary Loss: $4116.

Preferred solution: Deliver product or service ordered.

Location: Port Jefferson Station, New York

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Guest

Houzz is a scam and needs to be shut down. Meanwhile don't buy from them.

Guest
reply icon Replying to comment of Guest-1364005

I agree. Houzz is a scam

Guest

I am dealing with the same issue myself. The moving company sends one guy to pickup a damaged living room set, not just once, but THREE times.

Each time we send them away because we refuse to move this heavy furniture out of our house and into their truck. What a bunch of bozos.

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