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2.4

I bought something from Houzz. The order arrived way smaller than the measurements.

The tools provided did not firmly and easily put the chairs together. After trying to put one chair together for over an hour, I called and told them that I want to return the item. They asked for pictures then told me on two occasions the seller set pick up dates for Fed Ex. I spent two weekends in the house waiting for a fed ex guy who never showed.

It has now been three weeks and no real solution on how to return this item has been reached. I've asked to directly contact the seller and threatened to file a claim with my bank, and offered to bring the item to fed ex myself. I will never order anything from this unprofessional, bootleg marketplace. I am beyond disappointed.

I Por $400 for these chairs that look awful. I just want my refund and money back ASAP.

Reason of review: Return, Exchange or Cancellation Policy.

Location: Downey, California

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