Houzz - $850 table arrived three weeks late, obviously damaged
So the guy who delivered it, in a Pence truck, had me sign the 'refuse to accept' paperwork and he took it away. The table was obviously damaged--there was a large crushed area on the outside box, the insulation was opened, the table cracked and broken at the crush site.
I heard nothing for over a week, so started trying to contact Houzz to inquire as to when the replacement table would arrive. I was initially told by the Houzz person that the table would be replaced as soon as the damaged one was accounted for. Then I was told the seller needed more photographs of the damage---the Houzz person suggested that I should have taken photos myself....i asked the Houzz person if i could be refunded my money, and she indicated that might be possible after they "reached out" to the supplier, and the table damage was accounted for. Ten days later, after reading the many online complaints about Houzz, including the part about Houzz not having a return policy, since the stuff they sell is not their responsibility , I called the seller, who was very pleasant.
She chuckled and said Houzz was "interesting", and assured me they would send another table,and would get back with me "Monday, at the latest". Then, 15 minutes later, I get a call from the Houzz representative asking if I "wanted the table or not", since I had asked for a refund. She agreed it was Houzz's job to act as "middleman" for the seller, that they would do the 'reaching out", and discouraged me from dealing with the seller myself. Monday, today, has come and gone,with no word from the seller, Kathy Kou, or from Houzz.
So I guess on my day off I'll be wrangling with Houzz trying to get my money back, then buy the table directly from Kathy Kou. This is not a usual biz. Their operation is very irregular. DON'T BUY ANYTHING FROM HOUZZ.
I did try local, by the way, as always. But there was nothing available at all.
Reason of review: Poor customer service.
Monetary Loss: $850.
Preferred solution: Deliver product or service ordered.
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