Contact Houston Astros Customer Service
How to Reach a Person at Houston Astros
Verified Contact Information
Toll-Free Number:
-
1-877-927-8767Tickets
Customer Service:
-
1-888-652-7467MLB Advanced Media, L.P.
-
1-713-259-8000
Accessibility:
-
1-512-434-1542International Customers
Accessibility:
access@website.mlb.com
Customer Service:
csresponse@mlb.com
Closed Captioning
Fundraising/ Donations:
foundation@astros.com
Astros Foundation
Legal:
Media:
Sales/ Reservations:
Houston Astros Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Houston Astros Phone Number
1 (877) 927-8767
Average Calls duration
3 minutes
Most Popular Houston Astros Email Address
customerservice@mlb.com
Issue Resolution Rate
Low (18% reported full resolution)
Contact Method Distribution
72% phone, 28% email
Common Reasons for Contact
Request for information, product/ service, shipping and delivery
Houston Astros Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Houston Astros Phone Number | 1 (877) 927-8767 |
| Average Calls duration | 3 minutes |
| Most Popular Houston Astros Email Address | customerservice@mlb.com |
| Issue Resolution Rate | Low (18% reported full resolution) |
| Contact Method Distribution | 72% phone, 28% email |
| Common Reasons for Contact | Request for information, product/ service, shipping and delivery |
| Prepare before the call to Houston Astros | Customer id or account number, email or phone number |
Contact Information
Houston Astros Website:
Houston Astros Help Center:
Corporate Office Address:
Houston Astros
501 Crawford St.
Houston,
Texas
77002
United States
Other Info (opening hours):
MLB Advanced Media, L.P.
Privacy Administrator
1271 Avenue of the Americas
New York, NY 10020
Fax:
+1(713) 259-8915
Summary of Houston Astros Customer Service Calls
91
TOTAL
CALLS
CALLS
02:31
AVG CALL
DURATION
DURATION
18%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Houston Astros?
Request for Information Question:
- “Status of getting in early due to rain”
- “It is concerning my grandson who visited the Houston oilers a couple of months ago through Make A wish foundation his name is Trayc Paul Moran, . My grandson again is fighting the battle against cancer. He was admitted in the hospital this past Frida”
- “Inquiry”
Product/ Service Question:
- “Complaint”
- “Purchase handicap parking passes”
- “To see if the game is still on”
Shipping and Delivery Question:
- “Bed ridden living in Huntsville Texas and can't get the game on the radio”
- “Bought tickets and having a problem purchasing a package promotion”
- “To get the $10 ticket for June 14th”
Payments and Charges Question:
- “Billing”
- “Parking lot charged me more than they should have”
Return/ Replace Question:
- “To get correct number for Aramark”
- “Bought tickets for the wrong date”
- “Not correct Seats and no hats that was purchased”
Account Question:
- “Forgot something”
- “To verify tickets purchased”
Staff Question:
- “Guest Services Issue”
Cards Question:
- “Got a astros gift card trying to buy tickets for a game”
Refund Question:
- “Refund”
Activation/ Cancellation Question:
- “To cancel tickets for August 19”
Other Question:
- “Would like to present certificate of appreciation to Astros for honoring veterans from Daughters of the American Revolution”
- “Ticket problem”
- “Tickets”
Compare Houston Astros Customer Service To
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Houston Astros