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Contact Houston Astros Customer Service

How to Reach a Person at Houston Astros

Verified Contact Information

Toll-Free Number:

  • 1-877-927-8767
    Tickets
Call Now
Send Message

Customer Service:

  • 1-888-652-7467
    MLB Advanced Media, L.P.
  • 1-713-259-8000

Accessibility:

  • 1-512-434-1542
    International Customers
  • 1-866-239-1284

Legal:

  • 1-212-931-7800
  • 1-646-495-4091

Sales/ Reservations:

  • 1-713-259-8350
    Premium Suites
  • 1-713-259-8402
    Season Tickets

Accessibility:

access@website.mlb.com

Customer Service:

csresponse@mlb.com
Closed Captioning

Fundraising/ Donations:

foundation@astros.com
Astros Foundation

Legal:

dataprivacy@mlb.com
Privacy Inquiries
legal@website.mlb.com

Media:

publicrelations@mlb.com

Sales/ Reservations:

premiumsales@astros.com
Premium Suites
seasontickets@astros.com
Season Tickets
customerservice@mlb.com
MLB Advanced Media, L.P.

Houston Astros Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Houston Astros Phone Number
1 (877) 927-8767
Average Calls duration
3 minutes
Most Popular Houston Astros Email Address
customerservice@mlb.com
Issue Resolution Rate
Low (18% reported full resolution)
Contact Method Distribution
72% phone, 28% email
Common Reasons for Contact
Request for information, product/ service, shipping and delivery
View full overview

How to Contact Houston Astros?

Most Popular Number:

(877) 927-8767
Tickets
Total calls: 75 Issues resolved: 4 Last call: Jun 5, 2026

Houston Astros customer service phone number is 877-927-8767. Call this line to get information about available tickets and pricing. If you want to contact the sales department, please call 713-259-8402 to address inquiries about season tickets or 713-259-8350 for information about premium suites. Professional customer care agents are always ready to assist you and address all your issues, requests and inquiries. Thursday and Friday are the busiest days with the longest wait time, so consider calling Houston Astros customer care at the beginning of the week to save time.

Houston Astros email address for customer service is customerservice@mlb.com. If you need to reach out to the sales team, drop a line at premiumsales@astros.com or seasontickets@astros.com.
If you are experiencing issues using Houston Astros website, please send your report to the tech support team at access@website.mlb.com.
The company’s email for all media inquiries is publicrelations@mlb.com, so if you are a representative of the media, shoot a note at this address to contact the PR team. If you are a legal professional, send your inquiries to legal@website.mlb.com or dataprivacy@mlb.com.

The company is headquartered in Houston. Houston Astros address for the head office is 501 Crawford St., Houston, Texas 77002, United States. However, if you want to mail correspondence to the company, send it to this address: Houston Astros at P.O. Box 288, Houston, TX 77001-0288. In case you seek immediate assistance, calling or emailing is a better option.

The company operates Monday through Friday from 8.30 am to 5.30 pm EST. Houston Astros support representatives are ready to assist you within these business hours and help you resolve your issues and concerns. Houston Astros hours may be affected by major holidays, so make sure to get the schedule updates beforehand.

Houston Astros website allows customers to contact support agents via live chat. To start the chat, please go to the “Contact Us” page and click the “Chat with us” button. Then, select the reason for your inquiry and follow the steps on the screen.

PissedConsumer Club

Contact Information

Houston Astros Website:

Houston Astros Help Center:

Corporate Office Address:

Houston Astros
501 Crawford St.
Houston, Texas 77002
United States

Other Info (opening hours):

MLB Advanced Media, L.P.

Privacy Administrator

1271 Avenue of the Americas

New York, NY 10020

More contact details

Fax:

+1(713) 259-8915

Summary of Houston Astros Customer Service Calls

91 TOTAL
CALLS
02:31 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Houston Astros?

Request for Information Question:

  • “Status of getting in early due to rain”
  • “It is concerning my grandson who visited the Houston oilers a couple of months ago through Make A wish foundation his name is Trayc Paul Moran, . My grandson again is fighting the battle against cancer. He was admitted in the hospital this past Frida”
  • “Inquiry”

Product/ Service Question:

  • “Complaint”
  • “Purchase handicap parking passes”
  • “To see if the game is still on”

Shipping and Delivery Question:

  • “Bed ridden living in Huntsville Texas and can't get the game on the radio”
  • “Bought tickets and having a problem purchasing a package promotion”
  • “To get the $10 ticket for June 14th”

Payments and Charges Question:

  • “Billing”
  • “Parking lot charged me more than they should have”

Return/ Replace Question:

  • “To get correct number for Aramark”
  • “Bought tickets for the wrong date”
  • “Not correct Seats and no hats that was purchased”

Account Question:

  • “Forgot something”
  • “To verify tickets purchased”

Staff Question:

  • “Guest Services Issue”

Cards Question:

  • “Got a astros gift card trying to buy tickets for a game”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “To cancel tickets for August 19”

Other Question:

  • “Would like to present certificate of appreciation to Astros for honoring veterans from Daughters of the American Revolution”
  • “Ticket problem”
  • “Tickets”

Compare Houston Astros Customer Service To

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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