Update added by user Jan 24
In one way i am shocked to learn of other people having issues but also glad to know i wasn't going mad, they made me feel like i was and that i was the only one.They claim to install 28 tubs a month and never an issue...!!!!
fast money for them........If anyone get Neil from Northern Ireland to install, hold on to his number and deal with him only for your service going forward, he is decent and knows his stuff.
Update added by user Dec 05, 2016
i'm please to announce after several bombardings on twitter & the internet & even took my case to UK Trading standards, this has now been resolved at last........it just goes to show the power of the internet, i refused to sit back, i paid good hard earned honest money for my tub & to be treated the way i was, was an absolute disgrace.it was a shame it came to this & a lot of time & energy was wasted when i could have been enjoying my purchase from day 1.
However i am please at end result, my tub is now working to full capacity, i have even received my chemicals with personal delivery and given a second set complimentary, while it doesn't make up for stress, it all helps.
I originally had considered buying the service pack from them to look after my hot tub on a yearly bases, but have definable changed my mind on that now and i will source a more reliable person to service it for me going forward.
so if you buy a tub from this company, i wish you well and hope it all works out from you.to be fair the price is good, the tub when not giving trouble, they way it did mine, is also great and i do love it now that all is resolved.
Update added by user Nov 07, 2016
STILL NO COMMENT FROM THEM !!!!
Update added by user Oct 16, 2016
you wont find a bad review on the internet, they work very hard to delete & block them as they arrive
Original review posted by user Oct 11, 2016
What started out a dream come true turned into a fiasco.
i got my dream hot tub for a cool €3500, delivered & installed,
loved it, thrilled with it, a pure dream to have.
took 4 hours to fill & 24 hours to heat up, all ok so far.......
ordered chemicals to go with it, they were to be sent on later in the week, again not an issue until that 'week' turned in a month and never arrived !!!
main issue however, the first night in the tub, it almost sucked us out as it drained dramatically & scarily......because the waterfall feature broke !!! which caused this to happen.....
emailed company, all so good to reply within minutes in fact, talk us through opening the panel etc found the issue, fixed it back place myself but knew it wasn't enough so used cable ties, as i am under warranty i was hoping someone could call out to me to fix properly
i was so happy with guidance and communication to that point, i quickly gave them GOOD REVIEW ......
So off i went refilled the tub the second time in 2 days....4 hours to fill...24 hours to heat !!!!!
tub worked fine, still no chemicals but we knew they would be on soon...!!!.....and now one side of lights stopped working.....
I approached company again to seek help & track chemicals.....
This time they ignored me, wouldn't take calls, emails etc etc...after a week and having to 'pretend' to be a new customer, I got the run around and the promise of sorting it......another week went by, I left them alone to get it sorted......NOTHING !!!!
Again i attempted to make contact by all means available...
I then proceed to 'pester' them by whatever means possible, on social media, they kept deleting my comments as fast as i put them up......eventually BLOCKED ME !!!!!
so here I am with a new tub that I have not been able to use for a whole month, no chemicals, no lights, no features, no support and no explanation....
Took my money and ran....to say I am disappointed is an understatement and and its true what they say, if something is too good to be true it usually is.......buy cheap buy twice
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