HotPriceTubs - HOT PRICE TUBS UK

1 of 1 HotPriceTubs reviews

Update added by user Nov 07

STILL NO COMMENT FROM THEM !!!!

Update added by user Oct 16

you wont find a bad review on the internet, they work very hard to delete & block them as they arrive

Original review posted by user Oct 11

What started out a dream come true turned into a fiasco.

i got my dream hot tub for a cool €3500, delivered & installed,

loved it, thrilled with it, a pure dream to have.

took 4 hours to fill & 24 hours to heat up, all ok so far.......

ordered chemicals to go with it, they were to be sent on later in the week, again not an issue until that 'week' turned in a month and never arrived !!!

main issue however, the first night in the tub, it almost sucked us out as it drained dramatically & scarily......because the waterfall feature broke !!! which caused this to happen.....

emailed company, all so good to reply within minutes in fact, talk us through opening the panel etc found the issue, fixed it back place myself but knew it wasn't enough so used cable ties, as i am under warranty i was hoping someone could call out to me to fix properly

i was so happy with guidance and communication to that point, i quickly gave them GOOD REVIEW ......

So off i went refilled the tub the second time in 2 days....4 hours to fill...24 hours to heat !!!!!

tub worked fine, still no chemicals but we knew they would be on soon...!!!.....and now one side of lights stopped working.....

I approached company again to seek help & track chemicals.....

This time they ignored me, wouldn't take calls, emails etc etc...after a week and having to 'pretend' to be a new customer, I got the run around and the promise of sorting it......another week went by, I left them alone to get it sorted......NOTHING !!!!

Again i attempted to make contact by all means available...

I then proceed to 'pester' them by whatever means possible, on social media, they kept deleting my comments as fast as i put them up......eventually BLOCKED ME !!!!!

so here I am with a new tub that I have not been able to use for a whole month, no chemicals, no lights, no features, no support and no explanation....

Took my money and ran....to say I am disappointed is an understatement and and its true what they say, if something is too good to be true it usually is.......buy cheap buy twice

This review is a subjective opinion of a user.
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Customer service
Product or Service Quality
Price Affordability
Diversity of Products or Services
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Value for money
Website
Exchange, Refund and Cancellation Policy
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  • What I liked
    • Product
  • What I disliked
    • Attitude

Reason of review:
all of the above
Preferred solution:
Let the company propose a solution
Product or service
Seawave Hot Tub
Review category
Shopping
review #934876 by

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Anonymous

2 days ago #1247509 Barry, Wales, United Kingdom

Hi,
Did you not pay monthly?
Was looking at ordering one until I read this!

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Anonymous

Nov 17 #1241950 Eochaill, Cork, Ireland

Update from owner.......can't seem to log in today......But.......last night I got an email...........it took Trading Standards UK to get them to actually contact me. They have offered a full refund, however I must organise the return of the hot tub & leave it with them for 14 days before I receive my €3k back........i dont think so....after such a bad experience I do not trust them to refund my money after they receive my hot tub..... would you ?

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Anonymous

Oct 13 #1226304 Dungarvan, Waterford, Ireland

Ya & they have gone to great lengths to hide dissatisfied customers. They sit on the delete button to avoid it getting good out. Block people on social media & delete comments
It will catch up with them.....Karma

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