Contact Hotel Madison Customer Service

Some people prefer to communicate with the hotel in writing rather than calling customer service. You can use the Hotel Madison email system if you are such a person. For general information, send your email to info@hotelmadison.com. For reservations, email your requests or issues to reservations@hotelmadison.com. You can send your inquiries about events to info@hotelmadison.com. Customer service reads all the emails and responds within 2 to 3 working days. Thus, please call the hotel and don't send emails for urgent matters requiring immediate response or action.

You can request a person-to-person meeting with a senior hotel representative to discuss complex issues. Usually, these meetings take place at the Hotel Madison headquarters address. The headquarters is located at the corporate office of the Hotel Madison and Shenandoah Valley Conference Center, 710 S. Main Street, Harrisonburg, Virginia 22801, United States. When you contact headquarters to arrange a meeting, elaborate on the issue you want to discuss to ensure you meet the right representatives. The corporate address is also the mailing address.

Click "Contact Us" on the official Hotel Madison website to find all the hotel locations and contact information. Contact the venue nearest and most convenient to you for reservations, on-site event planning, scheduling accommodations during a JMU visit, and more.