Hotel Indigo - Bed bugs in indigo Tel Aviv (Diamond District)

1 of 3 Hotel Indigo reviews

I booked 7 days at the hotel.I got bed bug bites my first night.

They switched me to another room. After I showed them the pictures two days later and asked for compensation, they only offered to refund my stay but not willing to offer anything more. The hotel fully admitted it was their wrong doing but insistd there's nothing more to offer. The bed bug bites were very bad and swell the entire week.

Still did not disappear after almost four days.

When I asked the hotel owner to give me the contact info for his manager at IHG group, he refused and simply asked me to call customer service.His attitude was very condescending and said to me "I'm not negotiating with you!", "Why don't you just ask for a million points?", etc.

This review is a subjective opinion of a user.
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More Review Details

Diversity of Products or Services
Quality of Food
Exchange, Refund and Cancellation Policy
Quality of Accommodation
Facilities and Services
Billing Practices
Customer service
Value for money
Price Affordability

Reason of review:
Poor customer service
Preferred solution:
need to have at least 500,000 hotel reward points in compesation
Monetary loss:
Product or service
Deluxe Room
Review category
Hotels and Resorts
review #961072

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1 of 3 Hotel Indigo reviews

Nov 26, 2016 #1245993 Farmington, Michigan, United States

You're lucky you didn't get hit my a missile in Tel Aviv.
You;re adorable. You can stay at my place anytime.

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