Skip to content

Contact Hotel Chocolat Customer Service

How to Reach a Person at Hotel Chocolat

Verified Contact Information

Customer Service:

  • +44 344 493 2323

Media:

  • +44 207 638 9571
    For financial press enquiries
Send Message

Customer Service:

help@hotelchocolat.com

Legal:

dsarrequests@hotelchocolat.com

Media:

pr@hotelchocolat.com
PR Inquiries
bloggers@hotelchocolat.com
ellen.wilton@citigatedr.co.uk

Sales/ Reservations:

reservations@hotelchocolat.com

Hotel Chocolat Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Hotel Chocolat Phone Number
+44 344 493 2323
Most Popular Hotel Chocolat Email Address
help@hotelchocolat.com
Issue Resolution Rate
High (75% reported full resolution)
Contact Method Distribution
44% phone, 56% email
Common Reasons for Contact
Refund, product/ service, shipping and delivery
View full overview

How to Contact Hotel Chocolat Customer Service?

If you need to get in touch with Hotel Chocolat representative, note down the following customer service number: 03444-93-23-23. Here the agent will help you to choose both chocolate treats for children, loved ones, family or friends, and corporate gifts for colleagues.
Want to call someone from the nearest shop? Visit the official website and click on the “Locations” in the upper left corner. Choose “Stores” from the drop-down list. Select the most convenient viewing option for you: on the map or in the form of the list. Click on the location you need and you’ll see store contacts.

The Hotel Chocolat headquarters is located in the United Kingdom at Mint House Newark Close, Royston SG8 5HL, United Kingdom. Apply here with your questions related to shopping or corporate issues. If you need to get in touch with the Manufacturing centre, write down the following company address: Hadley Park 3 Redwongs Way, Huntingdon PE29 7HF, United Kingdom. The distribution centre is located at Alpha Park Alpha Drive St Neots PE19 8JJ, United Kingdom. Want to visit the nearest shop? Find out its address on the same “Stores” page.

If you have non-urgent questions or prefer writing communication, email the Hotel Chocolat. For it, go to the “Contact Us” page from the bottom menu of the official site and fill out a contact form. Enter all data correctly, especially your telephone number, email address, and postcode. One of the online store customer service members will get in touch with you using one of the provided contacts. You can also join Facebook, Instagram, Twitter, and Pinterest social media and chat with the company specialist there. You’ll find links to corporate social media pages in the bottom menu of the official site.

PissedConsumer Club

Contact Information

Hotel Chocolat Website:

Hotel Chocolat Help Center:

Corporate Office Address:

Hotel Chocolat
Mint House, Newark Close
Royston, Royston SG8 5HL
United Kingdom

Why Customers Call Hotel Chocolat?

Top Reasons of Customers Calls

  • Shipping and Delivery 43%
  • Customer Inquiries & Issues 21%
  • Refund 14%
  • Product/ Service 14%
  • Return/ Replace 7%

Shipping and Delivery

43%
  • "Not delivered"
  • "Where is my order"
  • "Regarding delivery of an item that was not ordered"

Customer Inquiries & Issues

21%
  • "To arrange a sale"
  • "An e-mail said an order was placed and I did not do it."
  • "Getting prices"

Refund

14%
  • "Not 100 percent happy with this unit need a refund"
  • "Refund due last month"

Product/ Service

14%
  • "Broken machine"
  • "Podster broke"

Return/ Replace

7%
  • "Change an order"

Compare Hotel Chocolat Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

Write a review
Do you have something to say about Hotel Chocolat? What happened? What can we help you with?
Submit review Don't show this popup