Hotel Chocolat Phone Numbers and Emails

Customer Service:

  • +44 344 493 2323

Media:

  • +44 207 638 9571
    For financial press enquiries

Hotel Chocolat Emails:

Customer Service
Legal
Media
PR Inquiries
Sales/ Reservations
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Hotel Chocolat Contact Information

Hotel Chocolat Website:

Hotel Chocolat Help Center:

Corporate Office Address:

Hotel Chocolat
Mint House, Newark Close
Royston, Royston SG8 5HL
United Kingdom
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Hotel Chocolat Rating Based on 2 Reviews

Rating details

1.0
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Diversity of Products or Services
Advertised vs Delivered
Discounts and Special Offers
Billing Practices

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Summary of Hotel Chocolat Customer Service Calls

3 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Hotel Chocolat Customer Service?

Shipping and Delivery Question:

  • “Unknown delivery”
  • “Royal Mail have told Hotel Chocolat they have delivered my order! They haven't”

Refund Question:

  • “Refund due last month”

About

Hotel Chocolat Delivery Policy
The Client can also order items for delivery by a nominated date using the 'Standard to arrive by' option at checkout. Please note an extra day is required for deliveries to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands. The option of Nominated Day AM delivery is also available and additional charges apply (1 item £6.95, 2 or more items £8.95). Please note UK Nominated & Next Day delivery is unavailable as an extra day is required for deliveries to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands. Please note Saturday Delivery is unavailable to the Channel Islands, Northern Ireland and remote parts of the UK such as the Highlands and Islands. Hotel Chocolat will prepare The Client's order for The User as quickly as possible.
To read more: https://www.hotelchocolat.com/uk/help/delivery.html
Hotel Chocolat Warranty
To read more: https://www.hotelchocolat.com/uk/help/our-guarantee.html
Hotel Chocolat Terms of Service
Please read these Terms and Conditions carefully and ensure that The User of company services understand them before ordering any Goods from Hotel Chocolat's' Site. The Customer will be required to read and accept these Terms and Conditions when ordering Goods. If The User of company services do not agree to comply with and be bound by these Terms and Conditions, The Client of Hotel Chocolat will not be able to order Goods through Company's Site. These Terms and Conditions, as well as any and all Contracts are in the English language only. Mint House, Royston Hertfordshire, SG8 5HL United Kingdom. Hotel Chocolat may alter, suspend or discontinue Company's Site (or any part of it) at any time and without notice. The Company will not be liable to The User of company services in any way if Hotel Chocolat's' Site (or any part of it) is unavailable at any time and for any period. Consumers may only purchase Goods containing alcohol through Company's Site if they are at least 18 years of age.
To read more: https://www.hotelchocolat.com/uk/help/terms-and-conditions.html
Hotel Chocolat Privacy Policy
At Hotel Chocolat Website are committed to keeping The Client's personal data safe and secure. Company's Privacy Policy gives The Customer detailed information on when and why The Company collect The Customer's personal information, how Hotel Chocolat intend to use it and how Website keep it secure. This Policy also sets out The Customer's right in relation to The User's personal information. This Policy works in conjunction with Hotel Chocolat's' terms and conditions and only applies to the personal information that Hotel Chocolat obtain, not information that may be collected from The User's interactions with third parties. Any changes Hotel Chocolat make to Company's Policy in the future will be posted on this page and, where appropriate, notified to The Client on the website or by e-mail. References to The User of company services and The Client's are references to customer or potential customers and users of Company's website. Hotel Chocolat will let The Customer know which entity will be the controller for The Customer's data for the purpose of Data Protection Legislation (as defined below) when The Client purchase a product or service with The Company
To read more: https://www.hotelchocolat.com/uk/privacy-policy.html
Hotel Chocolat Pros and Cons

Cons: Not receiving items

Hotel Chocolat reviews and complaints

Hotel Chocolat is ranked 368 out of 1210 in Food Manufacturers category

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