Newtown, Connecticut

I purchased an Ultra hot tub cover from The cover I chose was recommended for colder climates; “ULTRA, Made for Snowy Weather”; which I paid extra for. According to the description and pictures, the Ultra cover offered a “Continuous Heat Seal- Not only a popular option for colder climates, but anyone who would like to see their energy bill decrease monthly, this seal runs through the entire length of the fold and virtually eliminates heat loss through the hinge”. When the tub arrived, I noticed that the “continuous heat seal” was not continuous. It didn’t look like the picture that I had seen on their web site. The seal was only 2 ½” wide, with two longer flaps on each edge that were the same color and length of the cover at the hinge. I called HotTubWorks and was assured that this was how their covers were manufactured, and that the cover would perform as described.

I noticed steam escaping from the edge of the tub where the longer flaps met the 2 ½” piece, and icicles were forming on the skirt. After about a month, I noticed the water level in my tub going down. Then it snowed. The snow melted along the entire hinge.

After repeated emails with customer service, I was told that there was nothing wrong with the cover- That it had been manufactured and was "deliberately designed so that a small amount of heat can escape".

So much for their “HotTubWorks 5 Star Cover Care Service” that states “In the end, we won’t be satisfied until you are.”

I have had 2 covers from other manufacturers before this cover, and NEVER had any issues with heat loss like this. I am literally watching money evaporate as we speak. DO NOT DEAL WITH THIS COMPANY!!!!!!

Review about: Ultra Spa Cover.

Review #770399 is a subjective opinion of a user.

Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Hot Tub Works?

Write a review


Comment as anonymous or
Terms of Service
Post Comment
Be first to start a discussion.

You May Also Like

Master Spas - Review about Master Spa Twlight 7 2 from Plainview, Texas Master Spas "Our new spa was delivered today and the main pump would not start would only hum. The delivery guy tried both speed settings and got nothing but a hum..He..." Read more Thermospas Hot Tubs Customer Care Review ThermoSpas Hot Tubs "Thermaspa's customer service is horrific. It has been a nightmare from when the original salesman referred to me as a "gimp" to recent concern on having this unexplainable rust due..." Read more Hot Tub Works - Disappointed. Leaks heat. Velcro instead of seam. Hot Tub Works "I am experiencing a similar problem. Ordered top of the line 6" thick extra dense foam, but with gaps between the panels heat leaks out bad. Thick cover doesn't help..." Read more Factory Direct SPA Covers - FACTORY DIRECT SPA COVER Factory Direct SPA Covers "Buyer BEWARE!!! Had their spa cover for 9 months when the vinyl faded and the foam inside started degrading causing slumping. Owner blames it all on your abuse of their..." Read more Bella Collina - Don't buy a home, lot, wedding, club event before read REAL REVIEWS - By Don Karl Juravin Bella Collina "Don't buy a home, lot, wedding, club event before read the REAL REVIEWS by residents who live in Bella Collina. The new site EXPOSES the real Bella Collina from the..." Read more Best Buy - Fraud company Best Buy "I ordered 1 iphone 7 plus 128 gb. Shop kepper by mistake shipped 3 iphone and 1 samsung 64gb 7edge .now he forced me to pay for all of them.I..." Read more Keystone Rv - 2014 Keystone Cougar Keystone Rv "Solera power awning is pulling the rail off of the coach at both ends.I have had Camping World try to repair it twice under warranty.The screws holding the rail were..." Read more Calatlantic Homes - Buyer Beware! Calatlantic Landscaping is a big problem! Calatlantic Homes "My wife and I bought a home from Calatlantic in February of 2016 and had generally been happy with our new home - that is, except for the landscaping. About..." Read more