Hostgator - You can die if you wait till they answer to a ticket
I've used Hostgator to host some of my personal websites.The longest ticket took more than a month to be answered by the second level support (the ticket was raised by their first level support on December 16th and the answer came on January 24th ).
If your site goes down for whatever reason you have to chat or call, but you have to be patient.
My last 2 experiences took more than an hour to get to chat with somebody and the first answer to a ticket came after 3 days (it took them 3 days to have a look to my website).
So if you want to host your website get somebody else.
More Review Details
|Exchange, Refund and Cancellation Policy|
|Privacy and Data Security|
What I liked
- Cpanel functionality and ease of use
What I disliked
- Customer service
- Reason of review:
- Poor customer service
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Hostgator Baby Plan
- Review category
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