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Do not do business with this company.

They issued me a Covid credit that did not expire. I even still have the email to prove it.

They emailed me without warning and expired the credit. I have spoken with them and gotten nowhere. They did let me speak to someone higher, but then he emailed me and said the "higher ups" have decided not to honor it. Now I am unable to get past the supervisor of the customer service rep on the phone and this other person seems to be ignoring my messages.

I realize this experience may not be indicative of the way they conduct business all the time.

Covid was an unusual occurrence to say the least. But, to not stand behind a credit issued with no expiration date is not acceptable customer service, so I would be leary of how they conduct business.

Monetary Loss: $1068.

Preferred solution: My credit returned to stay somewhere. .

Hosteeva Pros: Easy reservation process.

Hosteeva Cons: Horrible customer service will cheat you out of your money.

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