Horizon Bank Phone Numbers and Emails

Toll-Free Number:

  • (888) 873-2640
Send Message

Customer Service:

  • (888) 904-2265
    Automated Telephone Banking
  • (800) 992-2308
    Card Activation Line
  • (833) 337-6075
    Lost or Stolen Debit Card
  • (219) 873-2640
  • (219) 873-2701
  • (219) 874-9245

Report Fraud:

  • (877) 253-8964
    Enfact Debit Card Protection
  • (844) 682-4502

General Info:

  • (219) 873-2748
    Shareholder Relations
  • (800) 368-5948
    Transfer Agent

Jobs/career:

  • (219) 873-2733

Horizon Bank Emails:

Customer Service
Jobs/ Career
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More phone numbers and emails Less phone numbers and emails

How to Contact Horizon Bank Customer Service?

Most Popular Number:

(888) 873-2640
Total calls: 18 Issue resolved: 1 Last call: Feb 12, 2024

What Is the Horizon Bank Phone Number?

The Horizon Bank phone number for customer service inquiries is 1-888-873-2640. A professional customer care agent at this helpline will answer your questions about the company and its services, assist with account issues, and handle your complaints. Another Horizon phone number to reach the Help Center representatives is 1-219-874-9245. The support team at this phone line will provide general or contact info and help you find the expert to deal with your inquiry. The phone number to report a lost or stolen card is 1-833-337-6075. If you have noticed a suspicious transaction, contact your local branch to begin the dispute investigation or call the Fraud Investigation Team at 1-844-682-4502.

Does Horizon Bank Have 24 Hour Customer Service?

You can reach the Horizon Bank 24-hour customer service should you need to report a lost or stolen card. The Fraud Investigation Team is also ready to begin a dispute about the suspicious transactions anytime, day or night. If you prefer online communication, the virtual assistant is available 24 hours a day via chat feature to answer simple questions and provide information.

The regular Horizon Bank hours for phone assistance are Monday through Thursday from 7 a.m. to 5 p.m., Friday between 7 a.m. and 6 p.m., and Saturday from 7 a.m. to Noon CST. The Live Chat hours are Monday through Friday between 8 a.m. and 5 p.m. CST.

Where Is the Horizon Bank Located?

The Horizon Bank address for general correspondence is Horizon Bank, PO Box 800, Michigan City, IN 46361, United States. You can mail official notices, requests, and other documentation to this corporate office. The Horizon Bank customer service is also ready to handle consumers’ questions, complaints, compliments, and suggestions sent to this address.

If you are looking for the Horizon Bank locations in your area, check the office addresses on the company’s website. Click the Locations link in the top right corner of the homepage, and enter your city or ZIP code. Alternatively, you can click the Visit Branch button on the Contact Us page to find the branches nearby.

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Contact Information

Horizon Bank Website:

Horizon Bank Help Center:

Corporate Office Address:

Horizon Bank Inc.
515 Franklin Street
Michigan City, Indiana 46360
United States

Fax:

(219) 873-2626

Horizon Bank Rating Based on 4 Reviews

Rating details

3.1
more details
Additional Fees
Diversity of Products or Services
Customer service
Reliability

Rating stats

Rating trend

Summary of Horizon Bank Customer Service Calls

28 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Horizon Bank?

Cards Question:

  • “Card is locked”
  • “Load a netspend pre paid card”
  • “I want my card stopped. I am sick of a 5.00 charge to my debit card and have not used it and did not ask for it”

Account Question:

  • “Account”
  • “Hacked card”
  • “Login issue app does not open”

Payments and Charges Question:

  • “Fraud”
  • “Daily Transaction limit”
  • “Unauthorized withdrawal”

Staff Question:

  • “New service”

Activation/ Cancellation Question:

  • “Cancel my subscription”

Request for Information Question:

  • “Check checking amount”

Product/ Service Question:

  • “I need two of my old bank statement. My husband passed away 3 years ago. So I was told that I need those to verify my income for a loan modifica”

Other Question:

  • “Balanc”
  • “Identity theft”
  • “Lost csrd”

About

Summary

Horizon Bank history started in 1873,when it was founded in Michigan City, Indiana. Horizon Bank is a community bank serving now in Northern Indiana and Southwest Michigan. Horizon Bank is well-capitalized as defined by regulatory guidelines and has a wide 170 organizations in the region network of affiliates led by experienced, local team of professionals with deep roots in the communities they represent. The Company contributes largely to local not-for-profit organizations using volunteer labor and funds. Serving local businesses and individuals, and providing loans to qualified borrowers, Horizon Bank's has helped the bank, its shareholders, and its customers to survive the economic storms.

Horizon Bank reviews and complaints

Horizon Bank is ranked 66 out of 1246 in Banks category

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