Gurgaon, Haryana
0 comments
Not resolved

I had the misfortune of using this forwarding service. I bought a laptop via ebay and used their service. Seller sent the laptop at my forwarding address and included an invoice as per my request.

Hopshop go however failed to include this invoice while handing over to DHL. Would also like to add that they sent my laptop in a plain DHL box, without giving any proper cushioning to safeguard laptop. I was lucky my laptop didnot break. They however did charge 4KG for a laptop hardly weighing 2KG.

I ended up paying more than double custom value because of thir unprofessionalism. i contacted them regarding this and they simply rebuffed stating i need to get in touch with DHL as they are the carrier.

Would avoid them for sure in future.

I didn't like: Customer service, Shipping charge, Packaging.

Review #837055 is a subjective opinion of a user.

1.4
Customer service
Staff
Website
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Discounts and Special Offers
Additional Fees
Reliability
Turnaround Time
Billing Practices
Value for money
Advertised vs Delivered
Warranty
Product or Service Quality
PRODUCT OR SERVICE Hopshopgo Shipping Service
Reason of Review / Monetary Loss Poor customer service / $44
Preferred solution Full refund

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