Rue, Picardy
0 comments

I opened a dispute on Paypal. Since they own Hopshopgo it's likely they will be partial, so I'll probably have to work with my bank. I'm still amazed that Paypal would be involved in such terrible service through and through, super expensive and totally unapologetic for failing to deliver on all counts.

To respond to your email:

Customs never asked any questions like I said, DHL did. I don't know why they felt they should ask one question about the package every other day, "in case customs had a look at it", and repeat the same question.

Usually the shipping provider lets package go through and relays potential questions from customs, if any.

The package was never inspected, nor "held by customs", which I have proof of.

It seems your provider, DHL, consider your packages highly suspicious, while one could imagine your service also implies having some kind of relationship with your shipping provider.

Otherwise, you are in effect doing false advertising and should merely charge for receiving a parcel at a US address and let your customer deal with fedex to ship it from there!

To conclude:

1/ your maintaining "we're not responsible for customs" is irrelevant : DHL was holding the shipment in a "customs clearance" status.

2/ And then, 8 days have elapsed SINCE THAT STATUS cleared. Why is that? Is that your conception of express shipping?

3/ now today here's a picture of the parcel I received. Plain scandalous. Obviously parts are damaged inside.

I won't budge on this : not only will you definitely loose a customer (and I'll make sure many more), I will pursue all legal routes to be fully refunded, write to your management, and share my disastrous experience as widely as possible. When you charge $300 just to SHIP a parcel you ARE accountable for a minimal service quality. And namely not choosing the cheapest and worst carrier.

Review about: Hopshopgo Shipping.

Review #410966 is a subjective opinion of a user.

PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Not specified / $850
Preferred solution Not specified

Had an Experience with HopShopGo?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

OVENS Enterprises - One of the best in the business Ovens Enterprises " I started working with the company in January 2016 and in 6 months I grew my company from $17,000 /month to $240,000 /month. And I'm not just talking..." Read more Thumbtack - Customers won't even view your quote 60% of the time Thumbtack "I signed up for Thumbtack exactly 18 days ago. I submitted 21 detailed quotes to 21 leads I received throughout those 18 days. Usually I received about 3-15 leads every..." Read more Thumbtack - Failure to full fill verbal painting contract. Thumbtack "PRISTINE, Megan Stotts was fully oriented on required painting 7 rooms w/connecting hallways, Stotts agreed to do the entire job for $3500, with a starting date of 12 November,2016. A..." Read more YouCaring - Hugh mungus - I tried to participate in helping someone with cancer. YouCaring "I tried to participate in helping someone with cancer who needed assistance with medical treatments. "You Caring" however shut the fundraiser saying this dying man wasn't worth the websites trouble...." Read more Red Roof Inn Room Elyria Ohio Review Red Roof Inn "I walked into the bathroom that was too small to use and close the door. I went to pull the door away from the tub/shower,and the bottom of the door..." Read more El Dorado Furniture - El Dorado sells defective furniture. El Dorado Furniture "I furnished my entire home with furniture from El Dorado. Shortly after a year a sectional and a couch started cracking, I called El Dorado, and since a year had..." Read more Replicahause - SAV nul Replicahause "Bonjour, J'ai reçu ma montre une Rolex Submariner après 3 semaines. Attention le SAV est nul et le personnel vraiment désagréable. J'ai perdu la petite capsule situé sur le cadran..." Read more YourMechanic - Starter Repair Review YourMechanic "So YourMechanic sent a mechanic over to my house to fix my starter, first of all he was an hour and thirty minutes late...once he showed up it took him..." Read more