Not resolved

I bought a Hoover® SteamScrub™ 2-in-1 from hoover.com almost a month ago.They sent me a damaged product and it was in really bad condition too.

I called them and they asked me to send the photos of damaged product. I didn't get any reply for 2-3 days after sending those photos. I contacted again and they asked me to cut the wire of the product and remove the label and they told me that they will ship the replacement. I did the same and send the photos again.

Again no reply and sent so many follow-up emails. It's almost a month and still I didn't get any replacement, no reply, no refund and can't use the product the one I received.

It was a totally rip-off.I never had this kind of bad customer experience in my life.

Review about: Hoover Steamscrub 2 In 1.

Review #910397 is a subjective opinion of a user.

1.2
Product or Service Quality
Staff
Exchange, Refund and Cancellation Policy
Value for money
Ease of Use
Website
Diversity of Products or Services
Warranty
Price Affordability
Style and Design
Customer service
Reason of Review / Monetary Loss Damaged or defective / Not specified
Preferred solution Not specified

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