Because we overpaid on our account each month, HFS sent us little blurbs on every statement requesting that we just pay the total amount due, which, more often than not, was $0.00.When some large, unexpected expenses dropped on us, I did what HFS had been begging me to do for 4 years, and I paid $0.00.
The next month, I went to their website to make my payment (although the amount due was still $0.00). I tried for the better part of an hour to log onto my account. Couldn't do it. The next month, I made the payment through my bank.
Next statement I received from HFS showed a few piddly charges that they claimed were Investigation Fees. WTHeck? The next month (under the blurb asking that we not make a payment, because we were fully paid ahead) it showed a $160 Investigation Charge. I called to inquire, and have never, ever been treated more rudely in my life.
The customer service rep even refused to transfer me to a supervisor. Flat out refused! I worked in a CS call center for 5 years, and understood that what she was telling me was illegal. I hung up on her and called back.
Un-stinking-believable!Never giving HFS our outstanding business again.
More Review Details
|Diversity of Products or Services|
What I liked
What I disliked
- Poor customer service
- Erroneous fees
- Reason of review:
- Problems with payment
- Product or service
- Honda Financial Services
- Review category
- Financial Services