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We were sold the GAP insurance when we leased the 2014 Honda Accord. The car got totaled in Nov 2016.

Our insurance company covered the gap minus the $1000 deductible. Honda finance wants us to pay that $1000 - but when checked their website it says - covers your insurance deductible up to $1000 (attached herewith) .

We pointed this out to the customer service (collections) - they are simply not agreeing to it and are threatening to send it to collections. Are we wrong in pointing out this issue - please help us understand as Honda Finance is not ready to listen to us https://wallethub.com/edu/gap-insurance/9002/

Reason of review: Poor customer service.

Monetary Loss: $1000.

Preferred solution: keep their word.

Honda Financial Services Cons: Poor customer service, Disregard for customers, Unprofessional.

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I am having a very similar problem with them as we speak with my total loss in Jan of this year. What was your ending result with them?

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