Home Zone Furniture - Home Zone Does Not Honoe Warranty
Buyer Beware! Do not buy from Home Zone! I purchased a Denver Sofa at the Euless, Tx Home Zone. I was offered the extended warranty and was told that it covers any damage on the sofa. Not just defects. We were guaranteed by our salesman Jeremy that the warranty covered any damage over the 5 year span. He
made a point that even if our dog was to tear the sofa, that would be
covered. This was a bait and switch fraud in order to get more money from me. I would have never purchased the warranty if it only covered manufacture defects as they told me.
So now, what I have paid $195 Extended Warranty for is 2 seat cushions?
Why would I ever do that?
I am a Restaurant Manager and deal with customers and their satisfaction
every day. Our philosophy is to always have the customer leave
satisfied. We do whatever it takes. Free meals, drinks, complimentary
meals on their next visit, etc. Even if they are wrong, we make them
feel that they are right and fix the problem. A customers perception IS
reality. I recommend that no one purchase anything from Home Zone.
I will not be shopping with Home Zone any longer if this is how they treat their customers. I will do all in my power to tell everyone personally and on social media to never shop at Home Zone.
Reason of review: Warranty issue.
Location: Plano, Texas
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