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I purchased a Toro lawnmower from Home Hardware in Maple Ridge on June 04, 2020. Right from day1 it was hard to start when it is hot.

It has an electric start and I purchased a 5 year warranty and have brought it back numerous times to fix the problem. Thy have accused me of using the wrong grade of gas, the wrong brand of gas, using stale gas and finally running it out of oil. It was over full of oil when I first picked it up and I checked the oil every time I have used it. Last summer they decided that the electric starter and battery needs to be replaced.

I expressed my concern that I didnt think that that was the problem as it would not even start with the pull cord when its hot. I even called Toro Canada and talked to a mechanic and I agreed with my concerns. The mechanic and the owner have been rude and condescending to me. This is the poorest customer service I have ever experienced in my life.

I have used the lawnmower twice this year and same problem exists. At this point, all I want is my money back. They have stressed me out for 3 years and I cant take it anymore.

I am retired and on a fixed income and cant afford to buy another lawnmower. Please help.

User's recommendation: Don’t shop at Home Hardware in Maple Ridge BC.

Location: Maple Ridge, British Columbia

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