Home and Room furniture - SAGGING SOFA AND DEFORMED CUSHIONS

2 of 2 Home and Room furniture reviews

Our salesman Vincent at Home & Room furniture in Linden N.J.was so excited to inform us that this was an American made, high quality piece of furniture.Well it certainly wasn't made with pride in America, they probably have illegals making this ***.Our sofa started showing signs of sagging a few weeks after we received it.It's cushions began morphing into deformity.

We tried to resolve this with the store , I sent an email as instructed by the receptionist for the store manager to examine and waited and waited and waited for a call back. We decided to visit the store and meet the manager and discuss the problem.Tom the manager offered have his in store repair people add more batting to the inner cushions. I expressed I did not want the sofa to be modified and this should not be happening to a brand new sofa that we paid $1700 for. When he asked what it is we'd like,we asked for our money back and he countered with he would have to have Klaussner's service people tend to this matter first and added this is the first time that they would be calling on Klaussner to send their service people to address a complaint.We don't have a good feeling about this.We'll let you know how this turns out.

I have a feeling already, after reading so many reviews that it won't be good.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Monetary loss:
$1700
Product or service
Klausner Sectional Sofa
Review category
Furniture and Decor
review #422284 by
Had an experience with Home and Room furniture? Submit review ›
Helpful? 0 Yes 0 0 No 0
Had the same issue 0 Yes 0
2 of 2 Home and Room furniture reviews
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan
No Timeshare

Jun 23, 2013 #668217 Dallas, Texas, United States

You need to write an intelligent letter of complaint to the corporate office and include the names of agencies you plan to write if they don't make good. Visit www.ivebeenrippedoff.blogspot.com the book sold there not only tells you where to write but has sample letters that work.

0 0 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

 
×
You were reading a complaint about Home and Room furniture.
Filing a new complaint about
×