Home and Room furniture - SAGGING SOFA AND DEFORMED CUSHIONS
Our salesman Vincent at Home & Room furniture in Linden N.J.was so excited to inform us that this was an American made, high quality piece of furniture.Well it certainly wasn't made with pride in America, they probably have illegals making this ***.Our sofa started showing signs of sagging a few weeks after we received it.It's cushions began morphing into deformity.
We tried to resolve this with the store , I sent an email as instructed by the receptionist for the store manager to examine and waited and waited and waited for a call back. We decided to visit the store and meet the manager and discuss the problem.Tom the manager offered have his in store repair people add more batting to the inner cushions. I expressed I did not want the sofa to be modified and this should not be happening to a brand new sofa that we paid $1700 for. When he asked what it is we'd like,we asked for our money back and he countered with he would have to have Klaussner's service people tend to this matter first and added this is the first time that they would be calling on Klaussner to send their service people to address a complaint.We don't have a good feeling about this.We'll let you know how this turns out.
I have a feeling already, after reading so many reviews that it won't be good.
More Review Details
- Monetary loss:
- Product or service
- Klausner Sectional Sofa
- Review category
- Furniture and Decor
You May Also Like
- "We recently bought a floor model Liberty Sectional from Furniture Row after watching it for several months. It finally went on sale and we went to the store only to..."
- "BOBS SELLS REFURBISHED FURNITIRE!!! (See Pictures)I am very, very pleased with my Bob's purchase. My wife and I were looking for a new bedroom set. So in..."
- "We have had Jeromes service person to our house three times to look at our sectional because the vinyl fabric started wearing through in the first three months. Each time,..."
- "Dear Lynn, RE: VIP CORPORATE FLIGHT ATTENDANT Thank you so much for your reply. Infact, before your reply, I'll must say I've already anticipated & expected that i'm will not..."
- "Order flowers all the time for the Villages. Wanted to try a local florist, so I called AVAS and ordered flowers over the phone. Mike suggested a vase with an..."
- "Bosch Washing Machine under Sears Maintenance Agreement - washer is likely 10 years old, the main bearing went out just after Thanksgiving (November) 2016 - unable to use washer until..."