We went to Gatlinburg for a free weekend to listen to their sales meeting. We were promised so much value and ease of use.
We could use our points to stay anywhere we wanted. The cost was too high so we told them no and of course, they came back with fewer points for less money. We were promised the Maintenance Fee would never go up and would never be $1000. The fee goes up every year and is now almost $1300.
They said if we decided it was for us we could just give it back and that this package was one somebody had given back. We struggled to book any location with our points and it was nearly impossible. We went to Branson and agreed to sit through another sales meeting. They immediately started telling us we needed more points if we wanted to book rooms like we were shown and during the time we wanted.
The sales reps in Branson even told us we were lied to and they do that just to sell, so we got up and walked out of the meeting.
I have called several times to dispute how we were treated and lied to just to be met with "deal with it". This place is a scam!
User's recommendation: Avoid at all costs!
Preferred solution: Full refund.
Location: New York, New York
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