Holabird Sports Phone Numbers and Emails

Toll-Free Number:

  • (866) 860-1416

Customer Service:

  • (866) 860-1416
  • (410) 687-6400

Holabird Sports Email:

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Holabird Sports Contact Information

Holabird Sports Website:

Corporate Office Address:

9220 Pulaski Hwy
Middle River, MD 21220
US
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How to contact Holabird Sports

Customers contact footwear and clothing companies’ customer service for reasons such as:
- Order issues
- Return/Exchange/Cancelation
- Refund
- Account
- Shipping/ Delivery
- Fraudulent activity
- Store reward and credit cards
- For the adequate resolution of the issue, you may be required to provide certain documents and information as discussed below.

Returns

Although the particular return, refund, and cancellation policies vary slightly from one company to another, there are some similarities in the procedures and documents required.

Generally, for the return of items bought online, you need to first contact the customer service representatives to get a pre-approval. During the call, you may be request to provide the following:
- a filled return form;
- photos of the items you are returning;
- screenshot or download of the order confirmation page.

Once you have been approved, they then send a shipping label that you attach to the product’s packaging when sending it back.

Other companies require that you send back the item(s) with the original packing slip while others provide a packing slip alongside the shipping label. If for any reason you do not have a packing slip, print the order confirmation email or fill return form and attach it to the return package.

For purchases made in an actual store, the items should be returned in the same store or a store within the country of purchase. The items being returned should be accompanied by the original purchase receipt.

Tracking orders

Most companies offer an online order tracking feature where you enter your order number and email address to find out whether your order has been dispatched. If you cannot find your order through the order tracker, call customer service with your order number.

You may be requested to produce the following:
- a purchase receipt;
- order confirmation (either use the order confirmation sent to your email or take a screenshot of the order details page from your logged-in account).

Billing issues

If you get billed twice or you notice an unauthorized charge, contact the company’s customer service with a copy of the transaction history.

Circle or highlight the wrong charge for easy identification by the customer service representative.

Fraudulent activity

The most commonly reported fraudulent activities on clothing and footwear e-commerce accounts are changes in the shipping address and unauthorized orders. If you notice any such fraudulent activities, it is paramount that you contact customer service immediately with evidence. Provide the following:

- proof of the fraudulent activity. For instance, you may take a screenshot of the changes or if you received an email notifying you of fraudulent activity, forward it to the customer representatives;
- proof of your identity e.g government-issued ID;
- proof of your address such as a recent bill;
- order details;
- order confirmation to facilitate cancellation of unauthorized orders.

Store reward and credit cards

When calling to apply for a store credit card, you will need to produce the following:
- an identification document e.g. ID, passport, or driver’s licenses;
- your social security number;
- proof of income or employment such as a recent salary stub.

Since there may be differences in the customer service procedures and document requirements from one footwear and clothing company to another, you must review the particular company’s help center for any specific requirements.

More information

Holabird Sports Rating Based on 2 Reviews

Rating details

3.1
more details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Advertised vs Delivered
Value for money

Rating stats

Rating trend

Summary of Holabird Sports Customer Service Calls

6 TOTAL
CALLS
02:15 AVG CALL
DURATION
50% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Holabird Sports Customer Service?

Return/ Replace Question:

  • “Return”

Other Question:

  • “Change email”
  • “Place an order”

About

Holabird Sports Return Policy
The Company want The User's experience with Holabird Sports to be as perfect as possible. Therefore, as soon as The User's order arrives, please look at it carefully. The User of Website were provided with a white bag to make returning The Customer's shoes easier. Please place The User's shoebox into this bag. If The User of Website have a return label, place it on the white bag; or, write The User's RMA number on the outside of the bag and use the carrier of The Customer's choice to send it back. Packaging other items. If The User's items were sent in a box other than a shoebox, The User of company services may simply return the items in the box. Place The Client's return label on the box or write The Customer's RMA number on the outside of the box. If The Client's items were sent in a bag, simply re-tape the bag, place The User's return label or RMA on the outside of the bag. If The User of company services aren't provided a return label The Client may use the carrier of The User's choice to send back The Customer's items.
To read more: http://www.holabirdsports.com/pages/returns_exchanges
Holabird Sports Warranty
Please inspect all merchandise upon receipt. If anything is broken, missing or wrong, please let Website know as soon as possible. If The User need to make a warranty claim, please follow the instructions found below. The User of Website are always welcome to make a warranty claim in person. Simply bring the defective merchandise, along with The Client's receipt, to Company's showroom. Tennis and Racquetball Racquets: 1-Year Limited Manufacturer Warranty. Squash Racquets: Due to the nature of the game most racquets do not carry a warranty. Please contact The Company to inquire about The Customer's specific frame. Strings and Grommets on New Racquets: 30-Day Warranty (excludes breakage due to normal play). Paddle Tennis Paddles: 1-Year Limited Manufacturer Warranty. Shoes: 30-Day Limited Warranty, unless otherwise indicated (excludes normal wear and tear, toe drag, accidental damage, misuse, or improper care).
To read more: http://www.holabirdsports.com/pages/warranty
Holabird Sports Pros and Cons

Cons: Customer care

Holabird Sports reviews and complaints

Holabird Sports is ranked 127 out of 2350 in Footwear and Clothing category

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