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Contact HobbyTown Customer Service

HobbyTown Phone Numbers and Emails

Toll-Free Number:

  • (844) 714-3445
    Toll Free
Call customer service

Customer Service:

  • (888) 494-9760
    Gift Cards
  • (530) 894-5041
    International or Local

Headquarters:

  • (402) 434-5050
    International or Local

HobbyTown Email:

Customer Service
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How to Contact HobbyTown?

Most Popular Number:

(844) 714-3445
Toll Free
Total calls: 20 Last call: Dec 27, 2024
author avatar
PissedConsumer Reporter

The HobbyTown customer service and tech support is available at the following toll-free number: 1-844-714-3445. If you are going to call outside the United States, use the following international line: 1-530-894-5041. Both are designed to ask about the company's products. Are you interested in gift cards and need immediate help? Dial the Smart Transactions line at 888-494-9760. To get in touch with the HobbyTown headquarters to discuss corporate-related matters, call 1-402-434-5050.

If you cannot reach the customer support manager by phone, want to discuss your inquiry in writing, or have matters that do not require immediate solution, send a letter to the following HobbyTown email: customerservice@hobbytown.com. Use it to ask for details regarding your order, company products, etc.

HobbyTown has two corporate addresses. The company head office with key departments is located in the United States at HobbyTown Corporate 1133 Libra Dr Lincoln, Nebraska 68512, United States. This is the central hub that is designed to perform the main company functions and business negotiations. Regarding online sales, apply to HobbyTown at the following address: 424 Otterson Drive Ste 160, Chico, CA 95928 US.

HobbyTown hours are different for each phone line. Main customer service lines are available Monday through Friday from 6 a.m. to 5 p.m. The company's corporate office line operates Monday through Friday from 8 a.m. to 5 p.m. Keep in mind that the mentioned schedule is based on the PST time zone.

To contact the HobbyTown specialist via the official company website, navigate to the “COMPANY” block at the bottom menu, choose “Contact Us” from the list, and fill out a contact form.

HobbyTown Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • More commonly used way of contact is by phone.

    Source Distribution
    72% phone 28% email
  • The best phone number to call HobbyTown is 8447143445. 69% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Friday, while the shortest are on Tuesday.

  • People call HobbyTown mainly because of request for information, return/ replace, shipping and delivery.

View full overview ›
PissedConsumer Club

Contact Information

HobbyTown Website:

HobbyTown Help Center:

Corporate Office Address:

HobbyTown Corporate
1133 Libra Dr
Lincoln, Nebraska 68512
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 am - 5:00 pm PST


Additional Address:


HobbyTown Online Sales

424 Otterson Drive Ste 160

Chico, CA 95928 US

More contact details

HobbyTown Rating Based on 12 Reviews

Rating details

2.2
more details
Diversity of Products or Services
Customer service
Value for money
Price Affordability

Rating stats

Rating trend

Summary of HobbyTown Customer Service Calls

29 TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call HobbyTown?

Request for Information Question:

  • “Technical support”
  • “I need to talk to customer service”
  • “Question on my purchase”

Product/ Service Question:

  • “Defective rc car”
  • “Product ordered. Never received. No help from store.”

Shipping and Delivery Question:

  • “Unhappy with a location”
  • “Didnt receive package”

Return/ Replace Question:

  • “Return”

Activation/ Cancellation Question:

  • “Cancel order”

Refund Question:

  • “Incorrect refund”

Other Question:

  • “Sales”
  • “Rc malfunction”
  • “Traxxas maxx”

About

Summary

HobbyTown is a large retail hobby franchise. The company was founded by Merlin Hayes, Mary Hayes, and Thom Walla in 1986 as HobbyTown Unlimited Inc. Its headquarters is based in Lincoln, Nebraska, United States. HobbyTown offers a broad range of products under the following categories: Helicopters, Airplanes, Drones, Boats, and FPV Racing. The company also specializes in rock crawlers, cars, and trucks. Available payment options are Visa, MasterCard, American Express, and Discover. Buyers can also use PayPal service. HobbyTown accepts returns within 30 calendar days of purchase. It ships their merchandise via UPS, USPS, DHL, and APC carriers. Delivery times are not guaranteed.

HobbyTown reviews and complaints

HobbyTown is ranked 110 out of 3149 in Entertainment category

Compare HobbyTown Customer Service To

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