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I was going to place my first order (over $1000) with Hobby King today. I am an international customer but when trying to checkout, my shipping options were only for pick up in the Hong Kong store. I am not going to fly 5000 miles to Hong Kong to pick up my order as there website clearly states they ship worldwide.

When trying to process the order it warned me that my only option was for pickup in the Hong Kong Store and if I clicked next the order would go through and could not be cancelled. The website is nicely designed and I was expecting to have a long lasting relationship with Hobby King. After my experience with Henry a Hobby King Live chat representative, I think I will be taking my business elsewhere. Here's a copy of my chat transcript.

Start Time: 07/31/2013 22:32:35

End Time: 07/31/2013 22:50:01

Operators: Henry

Transcripts:

Please wait for a site operator to respond...

If you do not want to wait, please click here to leave us a message.

Operator Henry has joined the chat.

[22:32:35] Henry: Thank you for contacting HobbyKing! How may I help you?

[22:33:02] Corey: When I try to check out my order it tells me I can only pick up in Hong Kong Office

[22:33:10] Corey: I need shipping to the Cayman Islands

[22:38:15] Henry: My apologies. Can I have the order number please?

[22:38:46] Corey: I'm in the checkout section where do I find the order number?

[22:39:12] Corey: I'm at step 3 and this is my only option

[22:39:12] Corey: Postage & Payment type Shipping Options CAYMAN ISLANDS 165x150x50mm 7766g Self Collection in Hong Kong Office

[22:43:59] Corey: Are you still with me?

The visitor has sent an image: ScreenShot0(996*641).jpg

[22:47:12] Corey: Ummmmmm hellllooooooo?

[22:49:59] Henry: My apologies. But you may need to finish the process first to have an order number.

[22:50:00] Corey: Did you take lunch break?

Operator Henry has left the chat.

The chat is ended.

He ended the chat immediately ZERO STAR RATING FROM ME !!

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Guest

I received an email congratulating me for opening a "Hobby King" account. I am concerned because I did not open a "Hobby King" account and do not use these sort of products.

Please call me at (925) 639-****, which is a family member's phone number who is interested in assisting me resolve this matter before any fraudulent activity is processed. When you call, you should ask for Henry.

Thank You.

Guest

Hi I had the same experince with Henry.

I am waiting for a credit now.

The post shows me that my package is diliverd but HK say it is not.

Terrible service

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