Contact Hobbycraft Customer Service
Hobbycraft Phone Numbers and Emails
- +44 330 026 1400
Hobbycraft Contact Information
Hobbycraft Online Chat:
Corporate Office Address:
Summary of Hobbycraft Customer Service Calls
00:00 AVG CALL
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Hobbycraft Customer Service?
- “You have taken money from my bank account for a purchase and I have not received an email enabling me to pick it up”
Shipping and Delivery Question:
- “Change the delivery address”
- “Hobby craft club enquiry”
Hobbycraft Return Policy
Website are unable to amend orders. To add a product to The Customer's order, The User of company services will need to place a new order. To change the details of The User's delivery address, remove items from The Client's order or to cancel the order completely, please contact Company's Customer Services team as soon as possible, quoting The Customer's order number. Once The Client's order has been dispatched Hobbycraft are unable to make any further changes. Bring the product(s) The Client of Hobbycraft wish to return to one of Company's stores with the delivery note and the payment card used to purchase the product. Please instead follow the free postal returns process below. DVDs if The Clientve broken the seal on the wrapping. Perishable items and other items that deteriorate fast. Refunds will be processed within 10 working days of Website receiving The Customer's return. The Client's refund will be credited to The User's original payment method.
To read more: https://www.hobbycraft.co.uk/returns
Hobbycraft Delivery Policy
Order before 8pm for delivery within 3 working days. Delivery will be between 8am - 8pm. Hobbycraft's' delivery partner Hermes will send an email confirming The Client's four-hour time slot on the day of delivery. The Client of Hobbycraft can manage The Customer's delivery using the links in this email, with options to leave in a safe place or deliver to a neighbour if The User will not be in. Hermes will make three delivery attempts. FREE Standard delivery may be unavailable if The Client's order contains a large item. If so, The Clientll need Hobbycraft's' Large Item Delivery service. The Userll be notified of any large items in The Customer's order on the basket page. Order before 8pm Mon-Sat to collect the next working day in most stores*. Orders placed after 8pm on a Saturday, or any time on a Sunday or bank holiday will be processed the next working day (Mon-Fri) and ready to collect the day after.
To read more: https://www.hobbycraft.co.uk/delivery-information
Hobbycraft Terms of Service
The User of company services must follow Hobbycraft's' terms and conditions whenever The User use, browse, register or place an order with Hobbycraft.co.uk. It is The Customer's responsibility to know what Hobbycraft's' latest terms and conditions are. Only use Company's website for lawful reasons. Have Company's approval if The Client of Hobbycraft want to buy Hobbycraft's' products for a business. The User of Website must not use Hobbycraft's' website in a way that is against the rights of anyone else, or that stops or limits how it is enjoyed by others. Website are not to blame for any loss or damage to The Customer for anything that The User of company services use on Company's website. The Company own or license all of the rights on Company's website, which includes copyright. The User of Website can only use, download and print Hobbycraft's' content for The User's own personal use or in-house business reasons. Website must agree in writing before The Customer can use Company's content for anything else. Copy, reproduce, use or deal with any of Company's website content.
To read more: https://www.hobbycraft.co.uk/termsandconditions
The Company are committed to protecting and respecting The Client's privacy. This policy sets out the basis on which any personal data Website collect from The User of company services or that The Client provide to Hobbycraft will be processed by The Company Please read the following carefully to understand Hobbycraft's' processes and practices regarding The User's personal data and how The Company will treat it. The personal data The User of Website give Website may include items such as The Client's name, address, e-mail address and phone number. Website rely on ‘contractual necessity' as the lawful ground for the processing of The Customer's personal data in such cases. Personal Data The User of Website give to Website Personal Data Hobbycraft collect about The Customer Website will use this personal data: to administer Hobbycraft's' Web portal and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes; to improve Company's Products and to ensure that Web portal content is presented in the most effective manner for The User of company services and for The Client's computer or device; to allow The User to participate in interactive features of Company's Web portal and services, when The Client choose to do so; as part of Hobbycraft's' efforts to keep Hobbycraft's' Web portal safe and secure; to make suggestions and recommendations to The User of Website and other users of Hobbycraft's' Web portal about goods or services that may interest The Client of Hobbycraft or them To send The Customer an email if The Client of Hobbycraft have bought from The Company either in store or online, inviting The User to review the product/s bought.
To read more: https://www.hobbycraft.co.uk/privacy-policy#cookies
Website do not accept Visa Electron. If The User of company services are located in the UK and paying by card, The User's card must be registered to a UK address. Card Payments that have been refused may show as ‘Pending' in The Customer's account. These funds have not been taken and will be returned to The Client's available balance by The Customer's bank. Please contact the company that issues The Client's card to find out why it may have been refused. Yes The Company do. Simply register and verify The Customer's student status with UNiDAYS. Credit Accounts are available to limited companies, local authorities, schools, colleges, healthcare providers and charities. The User of Website will need The Customer's order reference number from The User's order confirmation email. Any online order placed in the UK and paid for by credit card, debit card or Hobbycraft gift card can be returned in store. Unfortunately, Website are unable to process returns that were paid for using PayPal or Amazon Pay in store at this time.
To read more: https://www.hobbycraft.co.uk/faq
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