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I am a Real Estate Professional in the area. Our representative is Bill Smith, this company is absolutely not worth the investment of buying a home warranty.

Do not use HMS. I have a buyer who had a pipe break in the wall which damaged the wall and flooring. HMS covered the $40 pipe, and would not fix the walls and flooring area. Bill Smith told me "Too Bad" when I called to speak with him.

He was absolutely rude during the phone call and said he refuses to help and "Good Luck" with your problem. As someone who sells home warranties all the time, I insist you do not use this company.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Let the company propose a solution.

HMS Home Warranty Cons: Uncovered repairs, Horrible customer service, Worthless warranty coverage, Unprofessional.

Location: Beachwood, Ohio

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